Learning & Development Manager

Description

We are seeking a Learning and Development Manager to lead a team of trainers and instructional designers responsible for the training and development of employees across the credit union. This includes onboarding, technical job training, compliance training, employee development programs, and learning resources. The leader builds a culture of curiosity and enablement, ensuring all training is clear, practical, accurate, and useful for employees doing real work.

This position is located on-site at our Abbott Headquarters (1941 Abbott Rd.).

Pay Range: $84,306 to $130,908 per year.

• Lead and coach a training team, including trainers and instructional designers.
• Set expectations for quality and operations.
• Provide performance feedback and support employee development.
• Build a culture focused on curiosity and enablement.
• Manage team priorities, workload, and department resources.

• Serve as the department’s expert in instructional design and adult learning.
• Guide the design and improvement of instructor‑led training and online learning.
• Ensure courses are built around clear learning objectives and practical application.
• Review training content for effectiveness.
• Support trainers in delivering engaging and professional learning experiences.
• Ensure onboarding and technical training remain aligned with operational expectations and current procedures.
• Prepare and deliver leadership training for managers and organizational leaders.
• Facilitate leadership discussions in a credible and professional manner.

• Oversee required compliance training across the organization.
• Ensure training assignments and reporting remain accurate.
• Oversee administration of the learning management system.
• Support course scheduling, training documentation, and operational processes.
• Ensure training materials follow privacy and confidentiality standards.
• Partner with leaders to identify training needs and performance gaps.
• Consult with departments on training requests and learning solutions.
• Work with subject‑matter experts to maintain accurate and current training content.
• Support organizational initiatives with training support.

• Facilitate training sessions when needed.
• Review learner feedback and identify opportunities for improvement.
• Measure training effectiveness using industry best practices.
• Support department annual planning, monthly reporting, and strategic projects.
• Uphold project‑management practices to manage resources and track tasks.
• Maintain awareness of industry trends and learning practices.
• Perform other duties as assigned.

• Bachelor’s degree in education, instructional design, human resources, business, or a related field preferred.
• At least five years of experience in learning and development or instructional design required.
• Leadership experience required.
• Experience administering or supporting a learning management system required.
• Experience managing compliance training strongly preferred.
• Responsible for complying with the Bank Secrecy Act and anti‑money laundering laws and regulations (BSA/AML) and the Office of Foreign Assets Control laws and regulations (OFAC).

• Expert knowledge of instructional design and adult learning principles.
• Ability to teach and influence leaders across different levels of the organization.
• Strong executive presence and classroom facilitation skills.
• Strong facilitation and written communication skills.
• Ability to coach trainers and instructional designers.
• Commitment to curiosity and enablement.

At Credit Union 1, we believe in life balance, supporting employees at work and when away. Eligible positions enjoy a comprehensive benefits package designed to promote overall well‑being—financial, professional, and personal.

Health & Wellness

Credit Union 1 offers multiple medical plans, including PPOs and HSA‑qualified plans, as well as dental, vision, and services to support overall mental and physical health.

Financial Security

Employees and their families are supported in life planning with employer‑paid life insurance, disability coverage, and AD&D coverage. Voluntary…