Training Specialist

What You Will Be Doing

• Deliver training to new DMV employees and follow-up training to existing staff on ALVIN and other licensing/vehicle databases.
• Assist the Training Specialist 2 by performing audits of new employees, identifying incorrect procedures, and providing coaching or corrective instruction.
• Draft and update Standard Operating Procedures (SOPs) when policies, laws, or technology change.
• Support statewide training efforts by reporting training effectiveness and incorporating feedback into future instructional approaches.
• Travel to outlying DMV offices to conduct training and auditing of staff.

The Division of Motor Vehicles improves the lives of Alaskans by accurately and efficiently issuing identity credentials, driver licenses, vehicle titles, and registrations. The Training team embodies DMV values of customer empathy, expertise, adaptability, and championing change through innovative training and collaboration. This position supports that mission by preparing employees and partners to deliver consistent, accurate, and customer-focused service statewide.

The Training team offers a collaborative, creative, and supportive environment that values continuous learning and professional growth. You will help deliver immersive training that sets staff up for success and maintains statewide consistency across DMV operations. This position provides meaningful work by helping protect identity security, ensure accurate issuance of state credentials, and support safe vehicle operation throughout Alaska. You will also gain exposure to diverse areas of DMV operations, including licensing, titling, verification systems, and partner training.

Occasional travel provides variety and the opportunity to support field offices and business partners across the state.

This position works primarily in the Anchorage DMV office in a collaborative training environment that supports hands‑on instruction, policy updates, and coordination with Training Specialists. The role also includes flexible/hybrid telework options for duties such as SOP drafting, training preparation, and administrative tasks. Occasional travel to outlying DMV offices is required for training and auditing needs.

We are interested in candidates who possess some or all of the following position specific competencies:

• Education and Training:
  Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods.
• Oral Communication:
  Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

This job class uses competency based minimum qualifications.
Please ensure your application
(through work history, volunteer experience (duties summary), training, education, licences, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviours (competencies) and that you possess the minimum required competencies for the job class.

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.

Any combination of education and/or experience that provides the applicant with competencies in:

• Teaching Others
  :
  Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.
• Interpersonal Skills
  :
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual…