Supv, Network & Systems Delivery

Overview

Job Description GCI's Supv, Network & Systems Delivery will provide supervision and leadership of Engineers. Advanced level engineering position responsible to successfully facilitate both simple and complex engineering projects and deliver solutions that meet scope requirements on time and within budget. Position requires a high level of specific discipline expertise, knowledge of other engineering disciplines, and the ability to make technical decisions independently on significant engineering problems.

Position provides technical leadership, oversight, and mentoring to junior engineers, as well as support to interdepartmental groups as required.

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions company wide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees. Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including termination in an unbiased and consistent manner.
• Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
• Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
• Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
• Provides detailed reports on network operational status, and milestones related to project completion.
• Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects.
• Capable of remote site support for off-site personnel and customers.
• Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices.
• Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors junior engineers and technicians.

• Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
• Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
• Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
• Provides detailed reports on network operational status, and milestones related to project completion.
• Configures firewalls, routers, switches, voice, and video hardware in support of network operations and projects.
• Capable of remote site support for off-site personnel and customers.
• Audits, forecasts, and manages capacity of IP addressing, bandwidth forecasting, hardware, software licensing, and hosted devices.
• Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors junior engineers and technicians.

• Manage and oversee team of technology professionals: set the tone, develop, and implement a training plan to address the technical requirements of the team members. Develop organizational and individual goals and implement an action plan to achieve them.
• Provide timely annual performance reviews for all direct reports and ensure that all employees within the department receive annual performance reviews on time. Responsible for team results and recommends and/or approves promotions, demotions, transfers, or disciplinary actions up to and…