Service Delivery Provisioning Administrator II Job Anchorage area,Alaska USA,Engineering

Job Description

GCI's Service Delivery Provisioning Administrator II will work closely with Delivery Engineers to build and deliver a variety of services across the company’s network. Provide support for the execution of Engineering designs to build and troubleshoot services on the wireless data/IP and core network environment, MPLS, carrier ethernet and data/IP network systems, voice switch systems, and TDM/SONET networks.

Essential Duties And Responsibilities At All Levels

Provide delivery support for the company’s core IP, MPLS, carrier Ethernet, Wireless Data/IP, switch voice, and TDM/SONET network systems in accordance with design criteria and quality goals.
Execute designs and plans provided by Engineering detailing specific changes across the company’s network.
Work with various technical support, engineering, and internal business groups to develop and implement coordinated installation, upgrading, testing, and troubleshooting of new network elements and administering of multiple vendor systems.
Closely review planned and unplanned changes to network infrastructure.
Work service orders for circuit turn-up and change requests across IP/Ethernet, Voice switch and TDM/SONET networks.
Work closely with Project Managers to complete needed tasks on variety of company initiatives for network growth
Provide support for the turn-up various network elements to support network growth.
Performed required SLA mandated testing for service delivery

Competencies

ACCOUNTABILITY
- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

Commitment to on-going skill development to assist in network optimization.

BASIC PRINCIPLES
- Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
COLLABORATION
- Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

Ability to work in a team environment on maintenance bridges with minimal supervision.

COMMUNICATION
- Conveys thoughts and expresses ideas appropriately and professionally.

Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
Ability to accurately articulate technical information and activities.
Ability to effectively document procedures and technical processes.

COMPLIANCE
- Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
CUSTOMER FOCUS
- Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

Dedicated to continually improving the group’s ability to serve the customer.

RELIABILITY
- Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
RESULTS
- Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

Demonstrated excellent multi-tasking, technical, problem-solving, and organizational skills.
Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core networks.
Familiar with all test equipment common to a core central office.
Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing.
Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
Experience managing large network platforms.
Understanding of…