Floor Staff - Closers

Overview

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members must act as a representative of Regal in a way that is consistent with our mission statement and policies, including:

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with our company dress code

For each position include, but are not limited to, the following.

• Operate POS system, maintain accuracy of cash drawer, process credit cards, travelers’ checks, gift cards and redeemed coupons, and manage concession stock inventory.
• Promote the Regal Crown Club program.
• Ensure tickets are sold in accordance with the MPAA rating system and company policy.
• Operate, prepare and clean concession-related equipment.
• Upsell / suggestive selling.
• Comply with all local, state and federal food safety laws.
• Abide by all federal and state laws regarding breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and duties include selling/serving it, be of legal age to sell or serve according to state or local laws.
• Read and understand training materials covering topics such as sexual harassment and discrimination.

• Tear tickets, collect and deposit appropriate stubs, and direct patrons to their auditoriums.
• Inspect backpacks and packages when applicable.
• Manage crowd control and assist guests in finding seats when necessary.
• Enforce MPAA rating system.
• Conduct in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe, quality environment within the auditoriums.
• Report to management any problems, discrepancies or unusual situations.
• Perform in-auditorium concession auxiliary sales as directed by management.
• Clean auditoriums at the end of scheduled shows and maintain cleanliness of restrooms, lobby area, hallways and areas outside the auditorium.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with opening and closing duties as assigned by management.

$15.00 Per hour

Team members receive free movie passes and discounted concessions at Regal locations. Eligible to participate in the 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Completion of cast certification program as a cast member or progress toward completion is required.

If the theatre sells alcohol and duties include selling/serving alcohol, it is the responsibility to complete any legally required state or local training and obtain the required certificate. In addition, completion of Regal Responsible Beverage Server training on Regal Online University is required.

Possess good public speaking, listening, and clear communication skills.

Perform calculations with speed and accuracy and identify and correct errors.

Identify problems, gather relevant data, evaluate information, consider alternatives, and act effectively under pressure.

Possess excellent communication skills with customers, co-workers and management. Ability to set goals, manage time, and prioritize to achieve objectives.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.

The employee may be required to climb or balance, stoop, kneel, crouch, or crawl. The employee may occasionally lift up to 60 pounds. Vision requirements include close, distance, peripheral vision, depth perception and the ability to adjust focus.