Operations Administrator-Electronic Banking - Northrim Building

Overview

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Pay is depending on experience. Minimum is $34.15/hr

Operations Administrator – Electronic Banking Operations

Do you thrive in fast-paced environments where no two days are the same? Are you the person others turn to when things get complex, high-risk, or time-sensitive? If you love solving problems, mentoring others, and keeping electronic banking running flawlessly, this role was built for you.

At Northrim Bank, the Operations Administrator is a key driver behind secure, efficient, and innovative Electronic Banking operations. You’ll handle high-impact transactions, mitigate risk, support critical systems, and serve as an escalation point for Tier 1 and Tier 2 teams—making a real difference for customers and colleagues alike.

You won’t just “process transactions”—you’ll lead, troubleshoot, train, and innovate across our electronic banking ecosystem.

In this role, you will:

• Process and oversee high-risk ACH, Wire, and Positive Pay transactions
• Investigate and resolve complex out-of-balance issues and account discrepancies
• Act as Tier-2 escalation support for fraud alerts, online breaches, and electronic banking inquiries
• Serve as a subject matter expert for ACH, wire, and electronic banking processes
• Develop reporting criteria and analyze data that drives smarter electronic operations
• Execute beginning- and end-of-day wire processing and reconcilement
• Test and quality-check system updates, quarterly releases, and new banking services
• Coordinate vendor incidents, outages, and product updates with internal teams
• Train and mentor Tier 1 and Tier 2 staff—helping others grow their skills and confidence
• Resolve escalated customer issues with professionalism, urgency, and care
• Provide advanced technical support for software, systems, browsers, and mobile devices
• Track service levels, generate operational metrics, and ensure customer needs are met

If you enjoy being the calm, knowledgeable problem-solver in high-impact situations—you’ll shine here.

• High School Diploma or equivalent
• 6+ years of financial institution experience, including:
  • 3+ years in electronic banking services
• Certifications, related education, or military experience may substitute for some requirements
• Proven progression and increasing responsibility preferred

• Expert knowledge of banking products and electronic services
• Deep understanding of ACH, wires, fraud mitigation, and compliance requirements
• Exceptional communication skills—written, verbal, and interpersonal
• Strong analytical and decision-making abilities
• Ability to mentor, train, and guide others through complex issues
• Highly organized, detail-oriented, and comfortable juggling multiple priorities
• Confident working independently while collaborating across teams

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Familiarity with Windows, Mac, Android, and iOS operating systems
• Comfortable troubleshooting software, platforms, and electronic banking tools
• Ability to navigate multiple systems and resources efficiently

• Professional office setting
• Moderate noise level
• Collaborative, supportive, and knowledge-driven culture

At Northrim Bank, your expertise matters. We value people who take ownership, think critically, and help others succeed. You’ll be trusted as a leader, empowered to make decisions, and supported as you grow your career in electronic banking.

Ready to be the expert others rely on? Apply today and help shape the future of electronic banking operations.

Full Time, Nonexempt

Grade 17

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.