Teller; or Senior - Abbott; Part-Time

Teller (I or Senior) - Abbott (Part-Time & Full-Time)

Job Category
:
Member Service

Requisition Number
: TELLE
002029

Apply now

• Full-Time
• On-site
• Hourly Range: $20.52 USD to $27.94 USD

Showing 1 location

• Pay or shift range: $20.52 USD to $27.94 USD

  At Credit Union 1, we are committed to fostering an inclusive, equitable, and transparent workplace. The salary range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. In line with our salary administration policy, starting base salaries for new hires typically fall in-between the minimum and midpoint of the designated pay range.

Credit Union 1 is looking for a member focused Teller to join our team! Our Tellers are the heart of our branches, ensuring warm and positive experiences for every member who walks through our doors. In this role, the Teller will support members with everyday financial needs, answer questions, and guide them toward tools and services that can make their financial lives easier.

If you love working with people, enjoy learning new things, and want to grow your career with an organization that puts community at the center of everything we do, we'd love to meet you.

This position is located at our Abbott Branch (1941 Abbott Rd.)

Pay Range:

• Demonstrates ownership of transactions processed and provides excellent service with every member interaction.
• Assists members with a variety of transactions including deposits, payments, withdrawals, and transfers. Provides member service in an efficient, accurate, confidential and professional manner.
• Researches and resolves member account issues.
• Maintains thorough documentation for all member transactions as required by credit union policies and procedures.
• Files documents appropriately in compliance with the credit union’s procedures and retention policy.
• Educates members on technologies offered by the credit union such as ATM/ITM functionality, Docu Sign, Online Access, Mobile Deposit, Bill Pay, Mobile Wallet etc.
• Explains the features and benefits of credit union products and services to members and makes recommendations that meet their needs.
• Reviews suspicious or unusual transactions and items. Processes transactions within defined transaction limits.
• Maintains up to date knowledge of security procedures and uses sound judgement to identify and deter potential fraudulent requests. Adheres strictly to safety and security policies.
• Effectively performs branch or department opening and closing duties as assigned.
• Prepares and balances daily summary for all cash, checks, and other negotiable instruments, if applicable.

• Remains up to date and educated on products, services, and marketing promotions to best match the members’ needs.
• Works with Service Manager to develop and improve member service skills focused on excellent service and value.
• Multi-tasks by working with multiple software programs to accurately complete requests, while communicating with members.
• Meets or exceeds individual key performance indicators (KPIs) and contributes to branch or departmental goals and standards.
• Projects a positive and proactive attitude with members and employees consistent with Credit Union 1’s mission and core values to maintain and contribute to a high level of member service.
• Adheres to the credit union’s dress code policy. Professional appearance is required.
• Performs other duties as assigned.

• High school graduate or equivalent
• A minimum of six months of financial institution, cash handling, call center, customer service or sales experience is required.
• Excellent communication skills, with the ability to build relationships with members through all channels.
• Ability to effectively communicate one-on-one and in a group setting.
• Ability to remain calm when helping difficult and/or upset members.
• Must project a positive attitude and proactively evaluate and present credit union products and services that best meet a person’s financial needs.
• Must have strong organizational skills and the ability to adjust priorities to meet deadlines…