Member Sales Support - Branch Team Lead Float Onsite; AK

Overview

We embrace passionate Team Members who consistently display our values:
United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today! Let us be part of your career journey!

Sign-on bonus available for eligible external applicants! Contact us today to learn more!

• Performs all RS duties: account maintenance, receiving and disbursing funds, posting deposits and loan payments, transfers, cash advances, and all types of withdrawals (cash and checks), cash balancing.
• Assists the Branch in achieving Sales goals through cross-selling and referrals, both personally and by training and coaching the RS staff.
• Leads morning sales huddles and evening sales results debriefs.
• Ensures that they and their RS staff achieve minimum referral standards.
• Performs a wide variety of account maintenance such as change of address and name changes.
• Completes monthly compliance training and all other credit union training offered to RS.
• Completes the Branch Team Lead Checklist and balances cash drawer.
• Assists with vault transactions, scheduling, overrides and approvals, signature guarantees, sells and orders cash and coin.
• Opens all deposit account types (including business service accounts), processes Harland American check orders and issues of temporary checks.
• Processes plastic card services such as issuing temporary cards, repinning existing cards and ordering new cards.
• Conducts daily, weekly, monthly, and quarterly operational, transactional and fraud audits and submits final reports to branch management.
• Opens and/or closes Branch in absence of Branch Sales Manager or by Branch operations schedule.
• Disburses cash when opening Branch, or balances cash drawer when closing Branch.
• Performs other required operational and procedural duties.
• Participates in the selection, advancement, or counseling of the RS staff by providing feedback to the Branch Sales Manager during interviews, performance appraisals and/or disciplinary processes.
• Participates in special projects as directed by Branch management and supports continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality and treats co-workers and members with respect.

• 2 years progressive experience in sales and/or operations.
• 18 months Lead Teller experience.
• Knowledge of cash handling and negotiable items.
• Knowledge of BSA, Regulation CC, D, E and related regulations.
• Comprehensive knowledge of all deposit and loan products and services.
• Knowledge of applicable Federal, State and NCUA regulations.
• Demonstrated ability to operate office machines including 10-key and PC.
• Ability to follow written and verbal instructions.
• Excellent cash balancing record and strong verbal and written communication skills.
• Problem solving, member service, organizational skills, attention to detail.
• Ability to provide leadership and guidance and work as part of a diverse team.
• Professional demeanor and computer literacy, including familiarity with Outlook and computing interests on savings, loans, and certificates.
• Ability to work under pressure, multi-task, and use sound judgment (e.g., check holds, member concerns, scheduling, etc.).

• 2+ years RS experience or equivalent financial institution experience.

• High School Diploma
• Completion of STAR Program for Deposit Services.

• Pay scale by applicable geographic work location:
  Alaska:
  Min $26.57 - Mid $33.22 - Max $39.86
• Base pay will consider internal equity and may vary by geographic region, knowledge, skills, and experience.
• Medical, Dental, Vision, Life Insurance
• Flexible Spending Account, 401(k) Matching
• Paid Time Off, Training Provided, Tuition Reimbursement

Applicants must be legally authorized to work in the United States at the time of hire and must not require employer sponsorship now or in the future.

Nuvision Credit Union is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type. If you require a reasonable accommodation to complete the application or interview process, please contact our recruiting team.