Relationship Mgr, Commercial

Location

101 West Benson Boulevard, Anchorage, Alaska

The Relationship Manager, Commercial serves as a primary point of contact and trusted advisor for commercial clients. The Relationship Manager is accountable for handling all aspects of business development in the targeted geographic area. This role collaborates with other bankers and product partners on the development and delivery of solutions to meet client needs and is accountable for directing the implementation of the proposed plans.

Relationship Managers drive financial performance through profitable cash management/deposit growth and quality credit.

• Serve as the Trusted Advisor and Business Partner to clients, functioning as the Commercial Banking client "expert" and the primary contact for most client-related matters.
• Drive a focused growth and business development effort by creating and maintaining a clear and holistic understanding of the client’s or prospect’s business and industry.
• Manage strategic issues including, but not limited to, raising capital, regulatory compliance, ownership transition planning, M&A and revenue cycle management.
• Educate the client on Key’s expertise and capabilities in core product areas, including cash management, derivatives, equipment finance, and more.
• Identify cross‑sell opportunities and collaborate with other Community Bankers and Product Specialists to structure, coordinate, and sponsor credit and non‑credit products and services.
• Maintain active prospecting efforts, including identification, qualification and calling, as well as develop an active Center of Influence (COI) referral network.
• Continuously improve functional and technical sales and credit expertise and transfer this knowledge to team members, partnering effectively with Credit Officers as the first level sponsor for credit decisions.
• Lead credit processes and ensure asset quality, including underwriting, structuring, and portfolio management; prepare Asset Quality Reports and Risk Rating models for accurate risk assessment.
• Maximize profitability of the assigned portfolio by effectively selling the value Key provides.
• Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

• Bachelor’s Degree in accounting, finance, or related field or equivalent experience (required)
• Master’s Degree (preferred)

• 5+ years of financial services related experience (required)
• 1+ years of formal commercial credit training and experience from a bank or financial institution (preferred)
• 1+ years of high‑performing experience providing financial expertise, counsel and customized solutions to commercial clients in emerging to middle‑market revenue brackets (preferred)
• Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality (preferred)
• Strong track record of achieving performance targets (preferred)
• Involvement in relevant boards and/or industry organizations (preferred)

• Prioritize the needs, goals, and success of clients in every decision and interaction, ensuring tailored and responsive service.
• Make decisions that reflect high ethical standards, balancing client needs with regulatory and organizational responsibilities.
• Take ownership of decisions, actions, and outcomes, holding oneself and others responsible for delivering results.
• Analyze complex problems and data to develop logical, well‑reasoned solutions that support client and business objectives.
• Understand the financial, operational, and strategic drivers of commercial organizations to provide relevant and impactful banking solutions.
• Effectively use customer relationship management systems to track interactions, manage pipelines and support relationship development.
• Engage clients in meaningful dialogue to uncover needs and deliver customized financial…