Eligibility Technician ; PCN

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

This position is open to Alaskan Residents only.

Please check out the residency definition to determine if you qualify.

Are you someone who enjoys taking on challenges with rewards?

If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance.

We invite you to watch our "Welcome to DPA" video here:

In this role, you will be part of the statewide Public Assistance Eligibility Team, working a portion of your day processing documents received by local Tribal Health Organizations. Together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self‑sufficiency by connecting them with the public assistance programs our agency offers. You will also have the opportunity to interact extensively with the public, being empathetic as you explain the need for information or the benefits.

Being empathetic while explaining the need for information or determining benefits is a strong asset for this position.

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self‑sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs entrusted to us. We aim to achieve success by focusing on continuous improvement.

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals.

We believe in your career growth and advancement opportunities.

We provide a competitive benefit package, flexible work schedules, and job stability.

This position joins a statewide eligibility workflow team in local Public Assistance offices. The work location is in our Anchorage office located at 4001 Ingra Street, Suite 131, Anchorage, AK 99503.

Working with us offers a unique and ever‑changing experience that is both challenging and rewarding. Our aim is to develop a more modern, adaptable system that better serves Alaskans.

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral…