Eligibility Quality Control Technician 1

Job Description

This Individual Position is Exempt from the Hiring Freeze.

Welcome to the Department of Health!

We’d be delighted to have you join our team.

This position is open to current Department of Health employees only.

Please check the definition below to determine if you qualify.

We invite you to watch our "Welcome to DPA" video here:

As an Eligibility Quality Control Technician, you will be part of the Quality Control section in the Division of Public Assistance (DPA) and will assist in completing federally mandated audits of DPA programs. In this role, you will be responsible for reviewing program and policy practices to evaluate adherence to federal and state statutory and regulatory standards used by other Eligibility Technicians in determining eligibility for all DPA programs.

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve.

We honor cultural, geographic, and economic diversity and seek community involvement in our decision-making and service delivery. We are driven to promote quality work to ensure proper benefit allotments to recipients.

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. There is an opportunity to learn and be involved in Division discussions and decisions impacting programs, identifying connections and/or overlap in programs. We foster growth and career advancement.

We provide a competitive benefit package, job stability, flexible work schedules, and telework opportunities. This work will require travel within our beautiful state and brief home visits in clients’ homes.

These position locations will be determined by where the selected candidates reside.

You will work with other well-trained staff who support our agency’s mission and values and in an environment of mutual respect and trust where management believes staff are the agency’s most valuable resource and are encouraged to participate in decisions affecting their work.

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Analytical Thinking/Problem Solving:
  Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

• Attention to Detail:
  Is thorough when performing work and conscientious about attending to detail.

• Compliance:
  Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with State and Federal laws, regulations, and guidance.

• Interpersonal
  
  Skills:
  
  Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.

• Reasoning:
  Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.

• This position requires frequent travel to remote areas of Alaska via small aircraft.

• A valid Driver’s License is required at the time of appointment.

• Ability to adjust work hours around recipient’s schedule

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Quality Control Technician 1

Three years of experience as an Eligibility Technician 2 with the State of Alaska or its equivalent with another employer; OR Three years performing similar work that developed knowledge and skills in applying program requirements to diverse and complex situations; conducting complex investigations or interviews in order to obtain and…