Clinical Certified Medical Assistant

Job Title: Certified Medical Assistant

Department: Medical Support Staff

Reports To: Clinical Lead, Managing Physician & CEO, Physicians, & Practice Administrator

Job Summary: Promote the well-being of the patients at IMA by considering all aspects of patient care which encompasses the patient’s physical, psychological, spiritual, social and educational needs. Interaction and coordination of efforts with other employees and physicians in a fast-paced medical office environment.

Primary Job Responsibilities:

1. Rooming

- Assist patients from lobby to designated exam room

- Obtain full set of vital signs including height and weight

- Collect appropriate data regarding patient’s chief complaint

- Prepare patient and chart by obtaining medical records, labs, radiological and other procedural reports for the physician

2. Messages

- Process patient phone calls in a timely fashion

- Prioritize messages and call-backs in an appropriate manner

- Obtain essential information regarding patient concerns and/or requests

- Consult with physician and/or managers as appropriate

- Document all information in patient chart

3. Patient Care

- Schedule appointment and procedures

- Schedule medical procedures as needed, chaperones and assist with procedures

- Educate patients regarding diet, blood pressure, self-injection, medication administration, etc. when authorized by physician

- Prioritize workload to optimize patient care within a reasonable time frame and notify supervisor of any inability to carry out specific duties

- Frequently evaluate the quality assurance of patient care

This Includes (but is not limited to):

· Practice cost containment when using supplies

· Meet goal expectation in a timely fashion

· Submit paperwork and/or documentation in a timely fashion

· Clean and restock exam room

· Ensure all products keep and used have not expired and replace when necessary

· Act as a resource to other medical support staff when appropriate

· Maintain licensure, certifications and other educational requirements as well as maintaining proficient at technical skills and professional capabilities

· Attend department and staff meetings; contribute suggestions/recommendations

· Maintain patient confidentiality in all matters and all times. Remain compliant with HIPPA guidelines

· Participate in OSHA Health and Safety Program. Failure to comply with requirements of OSHA Safety Program would be addressed as any disciplinary action problem as discussed in the Employee Handbook

· Maintain a clean and organized work space

· Maintain a neat and professional appearance as specified in the dress code policy

· Collaborates with the operations manager in maintaining and upgrading the Greenway Intergy system.

· Works with operations manager, CEO, clinical staff, IMA physician appointed hospitals and facilities, and physicians/clinicians to ensure patient needs are met for clinical and scheduling purposes.

· Produces reports on appointment patterns, trends, complaints, call volumes, and outcomes and analyzes results. Makes recommendations about improvement opportunities.

· Flexibility to be trained and work for any provider in the clinic, to include revised seating arrangements and tasks that fit needs for clinical coverage.

· Familiarized with scheduling patient procedures, and acts as a back-up to the scheduling department upon request.

· Communicates with pharmacies, insurance companies, and outside providers frequently.

· Performs other duties as assigned.

Education: Graduation from accredited program for Medical Assistants, Current CMA (or MA) certification, & current CPR certification.

Experience: One year medical office experience with one year of experience in a clinical setting, preferably a medical practice.

Performance Requirements:

Knowledge:

1. Knowledge of medical practice protocols related to certified medical assistant position.

2. Knowledge of medical terminology for interpreting physician instructions and patient needs.

3. Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.

4. Knowledge of basic arithmetic to make calculations, balance and reconcile figures,…