Case Manager, Behavioral Health

• Base Pay $27.25 - $37.75 / Hour
• Job Category Behavioral Health
• Employee Type Non-Exempt - Full Time

• Name HR Department

Job Title: Case Manager I/II

Department: Behavioral Health

Reports To: Assigned Supervisor

Supervises: None

FLSA Status: Non-Exempt

Pay Grade: N5 (I), N6 (II)

Job Type: Regular, Full-Time

AKBCU: Yes ICPA: No

The Case Manager serves as an integral member of the multidisciplinary treatment team, supporting participants throughout their recovery journey by delivering comprehensive case management services across Recovery Services and Behavioral Health's Continuum of Care, including both outpatient and residential programs. This position links participants to appropriate services, facilitates skill‑building in community and office settings, coordinates care, and provides psychoeducation guided by each participant's individualized treatment plan.

Working in partnership with our people, the Case Manager helps develop opportunities that fulfill our endless potential by using a strengths‑based, culturally responsive, and trauma‑informed approach to empower participants toward treatment goals and long‑term success. The role requires active client engagement, meaningful rapport‑building, and skill in crisis intervention, life skills training, and group facilitation.

• Manage caseload and schedule efficiently to ensure at least 75% of total work hours are dedicated to direct‑service activities, with a minimum of 50% delivering billable services and up to 25% allocated to non‑billable participant support such as external care coordination, transportation, outreach, engagement, and case consultations.
• Create and maintain clinical documentation for program participants, including assessments, diagnoses, treatment plans, case staffing, discharge summaries, and progress notes, ensuring timely and accurate completion within the electronic health record system.
• Coordinate care with referral sources, family members, community agencies, and other treatment providers, maintaining collaborative relationships and following up on referrals as directed by clinical leadership.
• Assist in the coordination of participant placement and transfer into treatment levels beyond assigned programs.
• Communicate updates on case management goals, objectives, and participant progress with other treatment team members.
• Deliver individual and group case management, skills training, and psychoeducation sessions based on participant needs and treatment plans.
• Participate in and observe individual and group sessions to support participant treatment plans while supporting administration of Urine Analysis (UA) and Breath Alcohol Concentration (BrAC) testing.
• Coordinate and provide transportation of participants to activities, case management services, and program‑related outings.
• Foster and maintain respectful, professional relationships with participants, alumni, family members, and peers, and represent the program at community meetings and events as needed.
• Support participants in self‑administration of prescribed medication as directed by medical providers and coordinate with medical providers regarding participant care as appropriate for residential programs.
• Attend required training, support meetings, and staff development while collaborating with team members in regular staff meetings and case‑staffing.
• Maintain all credentials in current and up‑to‑date status while demonstrating a professional demeanor at all times.
• Maintain confidentiality according to all state and federal regulations, policies, and procedures.
• Perform all related duties as needed and assigned to support program goals and operations.
• Perform all duties and responsibilities above with an…