Client Care Specialist

Position Title:

Client Care Specialist

Reports To:

Intake Supervisor

Classification:

Non-Exempt;
Hourly;

Full-Time

Direct Report(s):

None

Position Overview

This position is responsible for coordinating the beginning of the client lifecycle to ensure that clients experience prompt and courteous care including clear answers to all questions from their first call until they are assigned to a provider’s caseload. The position also completes Quality Assurance tasks to help maintain accreditation standards and adherence to regulations required by the State of Alaska Division of Behavioral Health, as well as Integrated Behavioral Health Regulations, CARF, and Medicaid.

The Client Care Specialist monitors and ensures the quality of care within the Care Logic Electronic Health Record and supports all clinical functions within that system and assists the Director of RCM and System Administrator in coordinating reports, service tickets, and assistance to the clinical staff and administrative staff.

VOA Alaska is a youth-serving organization providing prevention, early intervention, treatment, and recovery supports to youth and families struggling with mental illness and addiction. We are honored to walk with families during these times and provide support and hope through recovery. Our core values are connection, responsibility, courage, innovation, hope, and joy. We are looking for individuals who espouse these core values and align with this mission of services to the community.

Essential Functions, Duties & Responsibilities

Oversees and tracks the Point of Entry Process

Schedules assessments, program intakes,and supports assessment/intake staff inmaintainingclear communication with new clientsas well as collecting appropriate documentation

Provides potential clients with the opportunity to re-engage anddeterminespain points in the client entry process

Verifyhealthinsuranceinformation for clients given at time of registration

Assistinthe operation of telehealth/telemedicineappointmentsbyscheduling servicesandequipment test/setup

Supportsquality assurance activities in accordancetoCARF accreditation standards, Residential Child Care licensing regulations, State of Alaska Division of Behavioral Health requirements and Integrated Behavioral Health Abuse Regulations

Supports the oversight of the health and safety plan, procedures,andmay assist inrecordingthecompletion of drillsandbuilding inspections (internal and external).

Supports the above standards and regulations through oversight, compliance activities, initial and ongoing training of staff and ongoing communication with program supervisors.

Ensures allpaper-basedclient documentation is scannedinto the EHR

Assists Treatment division in the tracking of documentation due dates tomaintaincompliance

Produces quality assurance reports as required by supervisor

Assists clients with completing Medicaid applications and following up on application status.

Assists with data entry to meet state and federal requirements

Participates in managing external audits as needed

Responsible for archiving client charts and making sure they areaccurateand complete

Assures the maintenance of client confidentiality and the safeguarding of client information as per Federal regulation and agency policy. Performs other duties as assigned orindicated.

Knowledge,

Skills and Abilities

High School Diploma/ G.E.D

Education in the area of health information management preferred.

Minimum of two years’ experience with Medicaid regulations, billing, and quality assurance

Ability to make sound decisions based on information available.

Demonstrated customer service skills

Excellent writing and communication skills

Ability to workflexiblehours (including daysand evenings)

Ability to travel if required(must have own…