Front Desk Agent *Hilton Anchorage

We are seeking a friendly, detail‑oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check‑in and check‑out process.

• Guest Services & Check‑In/Check‑Out:
  Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
• Renovation Awareness & Communication:
  Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
• Problem Resolution:
  Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
• Financial Transactions:
  Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
• Safety & Security:
  Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
• Administrative Tasks:
  Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
• Collaboration:
  
  Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.

• Previous hotel front desk or customer service experience preferred.
• Ability to work in a fast‑paced environment and handle unexpected challenges with professionalism.
• Strong communication and problem‑solving skills.
• Familiarity with hotel property management systems (PMS) is a plus.
• Flexible schedule, including weekends and holidays.
• Ability to stand for extended periods and multitask efficiently.