Front Office Manager

Join the Team at Lakefront Anchorage

Hotel Name:
Lakefront Anchorage

Location:

Onsite
- Anchorage, AK

At Lakefront Anchorage, hospitality is inspired by nature, adventure, and a true sense of place. Every guest experience is shaped by the beauty of Alaska and the warmth of genuine, welcoming service. Located on the shores of Lake Hood, Lakefront Anchorage offers a one-of-a-kind setting where guests can take in breathtaking views of float planes, mountains, and Alaska's natural landscape. As one of Anchorage's most distinctive hotels, the property serves as a gateway for travelers seeking both adventure and comfort.

With easy access to downtown Anchorage and nearby attractions, Lakefront Anchorage blends scenic surroundings with a relaxed, inviting atmosphere—creating an experience that is uniquely Alaskan. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

• Passion for Hospitality
  - Delivering meaningful and memorable guest experiences
• Entrepreneurial
  - Taking ownership and acting with agility
• Innovation & Progressive
  - Continuously improving how we operate and serve
• Solutions & Results Oriented
  - Staying adaptable and focused on results

As our Front Office Manager, you will play an integral role in delivering an exceptional guest experience while leading the day-to-day operations of the Front Office. You will oversee the Front Desk team, drive service excellence, resolve guest concerns, and ensure that established hotel standards and operating procedures are consistently followed.

This role is ideal for a hospitality leader who brings a passion for service, takes ownership, develops people, and is committed to continuous improvement and strong operational results.

You will lead and support the Front Office team to ensure smooth, efficient operations and exceptional guest service. You'll serve as a key connection between hotel leadership, guests, and frontline employees—driving accountability, engagement, service standards, and operational performance.

You will also partner closely with other departments and Rooms Division leadership to optimize the guest experience, manage labor and expenses, and achieve departmental and hotel goals.

• Oversee the daily operations of the Front Office and ensure the Front Desk consistently delivers exceptional customer service
• Ensure smooth and efficient Front Office operations in accordance with hotel, company, and brand standards
• Assign duties and shifts to Front Office employees and monitor performance to ensure adherence to established policies, procedures, and service standards
• Create weekly Front Office schedules based on projected occupancy, business levels, and operational needs
• Conduct daily Front Office briefings for incoming teams, communicating group and catering activity, rate of the day, VIP arrivals, occupancy projections, events, and other pertinent operational information
• Conduct monthly Front Office meetings to communicate standards updates, upcoming promotions, group and citywide activity, Food & Beverage updates, and other hotel initiatives
• Maintain complete knowledge of hotel services, hours of operation, amenities, events, and activities to effectively assist guests and employees
• Ensure AM/PM checklists are completed, signed, reviewed, and properly filed
• Monitor Front Office and Bell Services operations to ensure duties are performed according to…