Learning and Development Specialist

In your role as the Learning and Development Specialist at Alaska Commercial Company (ACC), you support all training and development in ACC, with a key focus on enhancing the learning experience through role-based training and development of managers and managers in training. This role is accountable to onboard new management hires, identifying gaps in operations and role-based training programs, designing and developing training, and supporting employee development in support offices and warehouses.

Joining ACC gi v es y ou the oppo r tuni t y f or g r o wth and d e v elopment th r oughout the c ompa n y , a c ompetiti v e salary, a benefits pac k a g e, and t o be pa r t of a dynamic and di v e r se cultu r e.

ACC is a growing company with a long history of serving rural Alaskans. For more than 150 years, we have provided groceries and general merchandise to the people of Alaska. As was true more than 150 years ago, our stores continue to be a vital center of local community life. In 1992, the company was purchased by The North West Company (NWC) from then-owner The Commercial Enterprise Development Corporation of Alaska.

This acquisition by NWC made the combined companies the largest North American rural retailers and one of the largest employers in the State of Alaska. Learn more about ACC at

• Design and Develop Training and Support Programs and Learning Resources
  • Collaborate with the full People Development team to evaluate, create, and/or update Manager and Department Manager-in-Training programs and ensure optimal use of learning technologies
  • Use Microsoft Office and instructional design tools (Articulate, Captivate, Vyond, Canva, InDesign, etc.) to create learning materials and program assets such as training outlines, e-learning modules, job aids, user guides/manuals, and presentation decks
  • Perform needs assessments, feedback reviews, and program evaluations to assess the effectiveness of training design and identify opportunities to improve programming and materials
  • Source content from external providers, following TNWC integration requirements
  • Update training programs and learning resources to ensure consistency with standard operating procedures (SOPs), new programs, and business needs
  • Identify and plan key workshops for the annual store manager conference
  • Monitor and report on the delivery of training plans, training completions (including compliance), and assessment trackers to the People Development team and key AC business units, including building and maintaining external training dashboards as required
• Deliver Training
  • Act as training program point of contact for new Department Managers-in-Training (DMITs) and Managers-in-Training (MITs) including onboarding, building training plans and schedules, providing necessary resources, and other support as required
  • Conduct field-based training in stores with management trainees and frontline employees
  • Lead formal classroom, small group, and on-the-job training sessions
  • Ensure the integrity of program delivery with onsite visits
  • Administer and coordinate training events using classroom, virtual or blended learning
• Support the Development of Office and Warehouse Employees
  • Support company-wide People Development initiatives focused on employee engagement, talent development, and succession
  • Partner with the business units to identify talent development gaps and assess potential solutions
  • Be the point of contact between TNWC and Alaska Commercial Company, and liaise with the People Development team to share insights and feedback on all programming

• Minimum 5 years of retail management experience in various stores and/or department roles
• Strong understanding of retail store processes and systems, including inventory, financial reports, and leadership
• Demonstrated commitment to employee development
• Excellent written and verbal communication, presentation, and facilitation skills
• Ability to adapt training delivery methods/styles based on learner needs
• Strong working knowledge of Microsoft Office
• Experience with integrating online learning into training plans
• Comfort with systems thinking and use, to support trainees,…