Human Resources - Support Specialist

Position Summary

The People Support Specialist plays a vital role in supporting the employees and volunteers who advance Covenant House Alaska's mission each day. As a member of the People Operations team, this position coordinates and administers key workforce processes across recruiting, onboarding, workforce administration, employee engagement, and compliance activities.

The People Support Specialist creates a positive employee experience by providing exceptional customer service, maintaining accurate workforce records, coordinating critical People Operations processes, and contributing to initiatives that promote employee well-being and engagement. Working closely with employees, volunteers, and organizational leaders, this role helps foster a workplace culture grounded in respect, inclusion, collaboration, and service.

• Demonstrate an understanding of Covenant House Alaska's mission, values, history, and traditions, and communicate those principles in interactions with employees, volunteers, youth, and community partners.
• Deliver professional, responsive, and service-oriented support to employees and volunteers.
• Help cultivate a welcoming environment by providing high-quality customer service during onboarding, support meetings, and general reception interactions.
• Complete assigned tasks and projects under the direction of the Director of People Operations.
• Understand and follow all agency policies and procedures.
• Demonstrate a high level of professionalism and ethical standards.
• Maintain confidentiality and exercise sound judgment in handling sensitive workforce information.
• Actively participate in departmental meetings, trainings, and organizational initiatives.
• Perform other duties as assigned.

• Assist in administering programs and services that support employee and non-employee workforce members, including onboarding activities, record maintenance, communications, and ongoing administrative support.
• Support the Volunteer Manager with interview coordination, screening activities, onboarding processes, and large-scale volunteer events.
• Maintain People Team communication tools and provide administrative support for workforce communications and engagement initiatives.
• Assist with employee engagement and recognition programs, including birthdays, anniversaries, service awards, wellness initiatives, and culturally enriching activities.
• Support agency-wide People Team initiatives, including Open Enrollment and other workforce programs.
• In partnership with the People Team and other departments, assist with communication and implementation of workforce wellness, engagement, and culture-building initiatives.

• Coordinate onboarding and new hire processes, including reference and background checks, preparation of new hire documentation, interview scheduling, room coordination, and onboarding activities.
• Conduct routine audits of workforce records and compliance documentation at the direction of the People Operations Manager or Director of People Operations, including review of motor vehicle reports (MVRs), personal identification and work eligibility documentation, and Residential Child Care Facility (RCCF) licensing requirements.
• In collaboration with the Volunteer Manager, assist with background check tracking, driver’s license verification, and related compliance activities for volunteers and mentors.
• Maintain workforce records, including scanning, filing, document retention, and accurate recordkeeping practices.
• Provide administrative support for People Team programs, projects, and departmental initiatives.
• Support key workforce lifecycle processes, including new hire orientation, employee transitions, and offboarding…