ITSRR Technical Support Specialist II

Overview

At Alaska Communications, we’re committed to putting our team first, always being customer focused
, having a can-do attitude
, owning our results and always acting with integrity
. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

Support internal and external customers with applications, software, and/or hardware.

• Provide excellent technical and customer service by answering and troubleshooting customer calls and/or via online chat.
• Provide technical assistance to help customers resolve Internet, wireless, and phone issues.
• Use ticketing system to establish customer account trouble history.
• Create new tickets to document troubleshooting steps taken to resolve customer issues.
• Meet or exceed service level agreements that will provide an outstanding customer experience.
• Work other queue assignments and special projects as assigned, to be accomplished while tech is between customer calls.
• Monitor assigned queues.
• Perform all duties of lower-level titles.
• Perform other duties as assigned.

High School Diploma or equivalent and a minimum of two years  experience working with PCs. Basic knowledge of PC software and Microsoft Office.

One year of experience in the field of Internet Technical Support.

External applicants must successfully pass a pre-employment suitability assessment and drug test.

We hope you’ll join us as we change lives through technology.