Construction Technology Training and Support

Responsible for:

• Providing first line support to our construction survey, geospatial, and machine control end users.
• Providing Technical Training to our construction survey, geospatial, and machine control end users
• Handling construction survey and machine control customer technical queries, trouble shooting and assistance
• Co-ordination and conducting of internal/external training
• Knowledge sharing
• Acting as an advocate for technology solutions
• Participate in Technical Service and Support projects and activities

Duties:

• Support Sales staff through technical expertise of the product portfolio
• Facilitate and/or advise end users on the best solution to technical problems
• Provide technical field support to customers when necessary
• Conduct or assist with customer training and certification on new products
• Travel throughout Frontier Precision Inc. assigned territory - Alaska
• Conduct or assist with pilot projects
• Ensure knowledge is shared with other internal staff as required
• Assist with preparation and review of product and technical documentation and bulletins
• Identify any product support and service trends and alert relevant people. Escalate where necessary
• Provide input to Manufacturer regarding technical and product needs directly gleaned from end user
• Assist with the planning of and attend trade shows within the region as required
• Help to build sales growth through pre/post-sales support

Attributes Required:

• Technical expertise survey and machine control technologies and solutions (Hardware/Software/Workflow)
• Lateral thinking
• Calm, flexible and adaptable
• Customer focused
• Practical
• Pragmatic and confident
• Positive attitude – able to thrive under pressure

Experience/Skills Required:

• Industry technical support experience and/or product knowledge – Surveying and machine control
• Technical aptitude to understand products and relate this information to end user customers
• Understand industry workflow and software solutions
• Excellent communication skills
• Previous technical sales support experience in the Geospatial/Construction industry a plus
• Software and hardware expertise – Trimble products a plus