Tier 2​/Tier 3 IT Technician - Anchorage, Alaska Area

Solutions iT is a purpose-driven MSP helping small to mid-sized businesses thrive through people‑first IT services. We’re looking for an Engineer Technician to join our passionate IT team—helping organizations who are ready for stress‑free IT.

As an Alaska Technician, you’ll be responsible for the maintenance, installation, and support of business customer networks and technology environments, both remote and onsite.

• Supports end‑user customers via phone, remote session, and onsite for any technology issues as required.
• Troubleshoots, maintains, and implements customer networks, servers and other technology equipment as required.
• Act as the Primary Field Technician for our Alaska clients, including technical support and customer service visits.

• 2‑4 years of technician experience.
• Experience working with IT networks and systems, advanced network environments, Microsoft environments including Azure is preferred.
• A strong team member passionate about helping people with IT.

🚀 If you're a technician eager to help growing businesses transform with technology, let’s talk.

• Works with clients to evaluate and solve technical problems.
• Configures and supports internal and external networks.
• Troubleshoots all aspects of network performance.
• Maintains documentation, time, and completes notes on work performed and changes to client systems.
• Works with the client to ensure all work is completed to the client’s satisfaction.
• Assists other Engineers on projects when needed.
• Configures standard POP, SMTP & Exchange clients including Outlook.
• Understands and can install, configure, and test workstation hardware, including video cards, NICs, sound cards, hard drives, and PDAs.
• Performs administration work, including adding and removing users and groups, configuring file permissions, checking event logs, and configuring and restoring data from backup.
• Administers enterprise e‑mail application, including adding and removing users and groups.
• Configures folder permissions if applicable, forwards mail to other accounts, and adds aliases.
• Takes ownership of tasks and follows through to ensure complete resolution.
• Takes a personal interest in and responsibility for the quality of work performed.
• Pays close attention to detail while performing technically detailed tasks.
• Performs effectively in stressful situations.
• Recognizes when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members.
• Provides accurate time estimates for the duration of a task.
• Learns new technologies through the use of self‑study materials and intuition.
• Articulates technical information clearly and simply to non‑technical people.
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution.
• Self‑motivates and can be self‑directed when necessary.
• Enjoys sharing information, supporting others, and working on a team to achieve team goals.
• Maintains punctual, regular, and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from the manager.
• Other duties as assigned.

• Expresses ideas and thoughts verbally
• Expresses ideas and thoughts in written form
• Exhibits good listening and comprehension
• Selects and uses appropriate communication methods
• Writes clearly and informatively
• Establishes and maintains effective relations
• Exhibits tact and consideration
• Works cooperatively in group situations
• Works actively to resolve conflicts
• Balances team and individual responsibilities
• Exhibits objectivity and openness to others’ views
• Exhibits confidence in self and others
• Displays passion and optimism
• Inspires respect and trust
• Confronts difficult situations
• Adapts to changes in the work environment
• Able to deal with frequent change, delays, or unexpected events
• Maintains objectivity
• Displays ability to influence key decision‑makers
• Uses authority appropriately to accomplish goals
• Displays willingness to make decisions
• Exhibits sound and accurate judgment
• Includes appropriate people in decision‑making process
• Makes timely decisions

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