Service Advisor

As a family owned company, we value the things that make a family successful: commitment, compassion, hard work, a unified vision, and a desire for each other to succeed. RWC Group is committed to the long-term development of our family members. Our compensation package is heavily salary-weighted, but it offers a monthly bonus to allow for unlimited potential! We create our Service Advisor positions so that the job can be done in roughly 40 hours per week
. We DO NOT want you away from your home, family or Alaskan pastimes working 60 hours per week! No matter your level when you join us, we want you to improve.

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness
• Discounts on products and services

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Communicate daily with customers on vehicle repair status via email, phone, text, and/or dealer's management system.
• Provide written estimates to customers' repair requests.
• Properly follow Company's cashiering instructions and ensure written work authorization for every repair order job.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Work with Foreman to distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

• Organized and friendly personality
• Strong computer skills including proficiency in Microsoft Outlook
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.