Microcomputer​/Network Specialist ; PCN

Job Description

This position is open to Alaskan Residents only.
Please check out the residency definition to determine if you qualify.
CLASSIFICATION STUDY NOTICE “This position is currently undergoing review as a part of the ongoing IT job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study”

Welcome to the Department of Revenue!

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

We are interested in candidates who demonstrate some or all the following capabilities:

• Provide hands‑on technical support for Department of Revenue staff, independently triaging and resolving service desk tickets involving endpoints, user access, Group Policy updates, Microsoft 365, and related systems.
• Serve as a direct IT liaison to assigned divisions, ensuring timely issue resolution, clear communication, and follow‑through from intake through closure.
• Coordinate with Office of Information Technology (OIT) Tier 3 teams for escalated infrastructure, network, or enterprise‑level issues while maintaining ownership of assigned requests.
• Support IT operations tasks including device provisioning, software licensing tracking, contractor access coordination (including ZPA), and IT procurement facilitation.
• Contribute to documentation, process improvement, and operational consistency in a structured, compliance‑driven environment supporting secure public systems.

The Alaska Department of Revenue supports the financial backbone of state government by collecting, safeguarding, investing, and distributing public funds that directly impact Alaska’s residents and communities. Our work ensures the integrity of programs such as taxation, treasury operations, and the Permanent Fund Dividend, maintaining public trust and fiscal accountability. Administrative Services enables these mission‑critical functions through reliable, secure, and efficient operational support.

Joining the Department of Revenue Service Desk team offers the opportunity to support critical systems that serve every Alaska resident. You will gain hands‑on experience in enterprise IT operations within a structured, compliance‑driven environment that values accountability, reliability, and technical ownership. Our small team model provides direct exposure to meaningful operational work rather than narrowly scoped tasks, allowing you to see the impact of your contributions.

Team members who demonstrate professionalism, steady performance, and initiative are entrusted with expanded responsibilities over time. This is an excellent opportunity for someone seeking long‑term growth in a mission‑focused public service environment.

This position is located in Anchorage, Alaska, and works primarily onsite within a professional office environment. Daily work involves direct interaction with department staff, hands‑on endpoint support, ticket management, and coordination with IT teams; occasional local travel between nearby DOR offices may be required.

We are interested in candidates who possess some or all of the following position specific competencies:

• Accountability: Accepts responsibility for actions and decisions; ensures timely completion of work; complies with established rules, procedures, and control systems.
• Attention to Detail: Is thorough when performing work and conscientious about accuracy, documentation, and procedural compliance.
• Stress Tolerance: Deals calmly and effectively with high‑pressure situations, competing priorities, or demanding stakeholders.

If you can imagine yourself in this role, we encourage you to apply!

This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities,…