Tier 2 Help Desk
Listed on 2026-04-17
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IT/Tech
IT Support, HelpDesk/Support
Job Description
In this role, you will provide Tier 2 technical support for end‑user devices, applications, and systems, serving as an escalation point for Tier 1 support while assisting with incident resolution. Day to day, you will troubleshoot and resolve issues across desktops, laptops, and mobile devices, supporting both Windows and macOS environments as well as common enterprise applications. You will administer Microsoft 365 services including Outlook, Teams, One Drive, and SharePoint, diagnose network connectivity issues related to LAN/WAN, VPN, and Wi‑Fi, and manage user accounts, permissions, and access within Active Directory and Entra role also involves imaging, deploying, and maintaining end‑user devices, documenting incidents and resolutions in the ticketing system, collaborating closely with Tier 1, Tier 3, and infrastructure teams, and delivering excellent customer service through clear and professional communication with end users.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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- 3+ years of Help Desk or Desktop Support experience (Tier 2 preferred)
- Experience utilizing Service Now preferred
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