IT Infrastructure Manager; Anchorage

Overview

Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.

COMPREHENSIVE BENEFITS PACKAGE:

Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):

• Paid Time Off (PTO)
• Paid Holidays
• Medical Insurance
• Dental & Vision Insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Life insurance
• Short and Long-Term Disability
• 401(k) Plan & Employer Match
• Profit sharing
• Employee Assistance Program
• Tuition Assistance

This position can be filled in either Fairbanks, AK or Anchorage, AK

JOB SUMMARY: The Infrastructure Manager is accountable for the performance, reliability, security, and lifecycle management of Doyon’s enterprise infrastructure environment across the organization and its subsidiaries. This role leads and operates network, server, cloud, and communications platforms as an integrated service supporting critical business operations. This is a working manager position that combines technical leadership with hands‑on execution. The Infrastructure Manager sets standards, leads infrastructure staff, and directly contributes to the design, implementation, and support of infrastructure systems as needed.

The role is responsible for ensuring infrastructure services are stable, secure, and scalable, while maintaining the technical depth to engage directly in complex issues, critical incidents, and key initiatives.

ESSENTIAL FUNCTIONS:

• Own end-to‑end delivery of infrastructure services across network, systems, cloud, and communications platforms, ensuring capabilities that meet organizational expectations for availability, performance, and security.
• Serve as the primary escalation point for complex infrastructure issues; actively engage in troubleshooting, resolution, and post‑incident process improvements across all infrastructure domains.
• Operate as a working manager by balancing team leadership with hands‑on technical contribution, including direct involvement in complex implementations and critical incidents.
• Provide direct technical leadership and guidance to infrastructure staff, ensuring consistent execution, accountability, and professional development across the team.
• Establish, enforce, and continuously improve operational standards for monitoring, patch management, backup and recovery, configuration management, change control, and documentation. Ensuring infrastructure staff understand, adopt, and are held accountable to those standards.
• Review and validate technical designs, configurations, and implementations to ensure alignment with established standards and best practices.
• Drive alignment and integration between network, systems, and security functions to support a unified, consistently managed enterprise infrastructure model.
• Lead infrastructure lifecycle planning, including system upgrades, technology refreshes, decommissioning, and proactive identification and remediation of technical debt.
• Ensure infrastructure supports disaster recovery, backup, and business continuity requirements.
• Maintain visibility into infrastructure health, performance, and risk through effective monitoring and reporting.
• Partner with IT leadership and business stakeholders to align infrastructure capabilities with operational and strategic needs.
• Own relationships with infrastructure vendors, service providers, and technology partners, including solution evaluation, contract oversight, and serving as the escalation point above day‑to‑day specialist coordination.
• Contribute to infrastructure budget planning and management of operational costs.

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