Technical Support Supervisor

Technical Support Supervisor 1 / 2 (41-6530) | Workplace Alaska page has loaded.

Are you a hands-on technology leader who thrives on solving problems, supporting teams, and keeping critical systems running smoothly? We’re looking for a Technical Support Supervisor (salary range 18) to lead our Technical Support team and oversee the daily operation of essential technology systems across a statewide organization.

This role blends people leadership, technical expertise, and strategic coordination—ideal for someone who enjoys mentoring staff while staying close to the technology that powers operations.

This position is responsible for supervising staff through interviewing, hiring, training, performance evaluation, and discipline, as well as reviewing leave requests and coordinating schedules, travel, and project assignments. The supervisor will plan, assign, and review work, establish priorities, and monitor workflow to ensure timely and accurate completion of assignments, while preparing required reports and statistics.

This role oversees the daily operations of technology systems, including phone systems, desktop computers, peripherals, and related infrastructure. Responsibilities include classifying and prioritizing Helpdesk requests, monitoring technician workloads, redistributing tasks as needed, and ensuring accurate tracking of service requests and communication with users. The supervisor will manage system maintenance, upgrades, and troubleshooting, respond to system failures, and implement corrective actions to restore services.

The position also serves as a project lead for system implementations and upgrades, coordinating deployments, training, and equipment repair or replacement, and working closely with leadership to support organizational technology needs.

In addition, the IT Support Supervisor collaborates on procurement activities, including developing specifications, assisting with Requests for Proposals, evaluating vendor products and services, and overseeing contract deliverables. The role includes developing and maintaining policies, procedures, and statewide standards for technology systems, as well as strategies to minimize service disruptions. Responsibilities also include maintaining inventory systems, evaluating hardware needs, researching solutions, and obtaining quotes.

Travel is required to support statewide system installation, maintenance, and troubleshooting, along with performing other duties as assigned by the Deputy Chief Technology Officer.

US CITIZENSHIP IS REQUIRED FOR THIS POSITION TO OBTAIN SECURITY CLEARANCE.

A bachelor’s degree from an accredited college in computer science, public administration, management, information science, systems engineering, or a closely related field AND three years of increasingly responsible experience in the information technology field AND one year of technical experience in system analysis, design, programming, or network implementation.

OR

Graduation from a two-year associate program from an accredited college in computer science, public administration, management, information science, systems engineering, or a closely related field AND four years of increasingly responsible experience in the information technology field AND one year of technical experience in system analysis, design, programming, or network implementation.

OR

Five years of increasingly responsible experience in the information technology field AND one year of technical experience in system analysis, design, programming, or network implementation.

Documents to be Attached to the Application (REQUIRED):

• A professional letter of interest, completed per the instructions below.
• Post-secondary transcripts, if using education to meet minimum qualifications.
• A list of at least three (3) professional references, who have had supervisory authority over you along with their daytime contact phone numbers and email addresses.
• Copies of your most recent performance evaluations, if available.

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to…