GIS​/ArcFM Support Specialist

CTG is seeking to fill a GIS / ArcFM Support Specialist position for our client in Anchorage, AK. This is a 12‑month onsite contract role supporting day‑to‑day GIS production operations while internal teams focus on project initiatives.

We are seeking a GIS / ArcFM Support Specialist to provide production support for GIS and ArcFM applications in a utility environment. This role will focus on troubleshooting user issues, maintaining GIS data integrity, supporting system stability, and ensuring timely resolution of support tickets. Candidates should have strong ArcFM and Esri ArcGIS experience, along with the ability to work effectively in a fast‑paced operational support environment.

• Provide production support for GIS and ArcFM applications
• Troubleshoot and resolve user issues, defects, and system problems
• Perform GIS data maintenance, updates, and QA/QC activities
• Support versioning, reconciliation, and posting workflows
• Track and manage support tickets to ensure timely issue resolution
• Maintain GIS operational stability and support utility mapping workflows
• Collaborate with internal teams to support ongoing GIS operations

• 3+ years of GIS support experience
• Hands‑on experience with ArcFM and Esri ArcGIS
• Strong troubleshooting and GIS data management skills
• Experience working in utility environments (electric utility preferred)
• Ability to work onsite in Anchorage, AK
• Strong communication and organizational skills

• ArcGIS Enterprise experience
• Familiarity with Service Now or Jira
• Python or scripting experience

• Associate’s Degree or College Diploma in GIS, Information Technology, Geography, Computer Science, or a related field preferred

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.

CTG is fully committed to promoting employment opportunities for members of protected classes.