IT and Maximo Support Specialist

IT and Maximo Support Specialist

Location: Anchorage, Alaska - Joint Base Elmendorf-Richardson

Type: Exempt

Work Schedule: Full‑Time, Day Shift

Compensation: $91,321.60 - $ per year

Full‑time benefits include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short‑Term Disability Insurance
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuition assistance after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP) and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full‑time employees

Under the direction of the Production Manager, the IT and Maximo Support Specialist will support the site users with IT device support, networking, and business system support, including Maximo, EZMAX, and Workday. A significant portion of this effort focuses on Field Technicians – ensuring high availability of EZMAX through their iPad devices.

• Work with the central IT team to ensure site network, applications, and devices are available, reliable, and secure for all site users – enabling high productivity. IT devices include computers, iPads, iPhones, printers, and scanners.
• Work closely with the Tessera IT team to assist with property accountability of issued and deployed IT assets.
• Support IBM Maximo mobility (EZMaxMobile) for all users, including device support and configuration, training, and ownership of reported issues. Resolve issues directly or coordinate with the Maximo Programmer/Analyst team.
• Understand core IBM Maximo applications and provide support to mobile and desktop users. Identify Tier‑2 issues and opportunities, and elevate to the Maximo Programmer/Analyst team. Own the status of reported issues until resolution.
• Understand IBM Maximo‑based reports and MS Power BI development. Work with Site Manager and functional leaders to identify required changes. Build and maintain basic MS Power BI reports and dashboards.
• Facilitate biweekly Maximo sessions for each assigned site. Attendance includes the Site production leader, lead Technicians, logistic lead, and RAM participants. Identify, prioritize, and track issues and opportunities discussed at each meeting.
• Develop and present training curricula tailored to specific software modules, product functions, and user needs.
• Perform application/device support, requirements gathering, process discovery, scheduling and time management, and BI creation.
• Leverage innovation, data management, and a comprehensive understanding of the Tessera Business Systems software package to obtain maximum value, produce business processes that drive growth and operational efficiencies, and improve user experience.
• Collaborate and communicate effectively when interacting with technical consultants, site managers, and executives.
• Install and resolve issues with Tessera sensors, including gateway connectivity and web application configuration.
• Support predictive tools such as infrared, acoustic, vibration sensors, ensuring data is correctly captured and uploaded to web applications.
• Lead site usage of Microsoft Teams, ensuring users leverage corporate and site collaboration venues and folders.
• Lead site usage of One Drive, ensuring proper folder structures, including Building folders for technical information linked to Maximo and IQ Project folders linking to the Maximo Project application.
• Maintain uncompromising ethics, safeguarding sensitive company data.
• Work efficiently under pressure in a fast‑paced, multi‑priority environment with emphasis on accuracy and timeliness.
• Provide excellent customer service, understanding, and responding to diverse customer needs.
• Work independently and in a team‑oriented, collaborative environment.

• Associate's degree in technology, networking, or information systems preferred.
• One year of technology and networking experience in any industry preferred.
• IT/Network certification preferred, such…