IT Client Support Specialist ; PCN

IT Client Support Specialist 3 (PCN 10-4122) – Anchorage, AK

The Division of Oil & Gas is seeking a motivated and detail-oriented IT Client Support Specialist to perform a variety of line‑of‑business computer‑related duties.

• Deployment and maintenance of line‑of‑business Windows servers serving multiple roles.
• Software deployment and application support.
• Backup and recovery of data.
• Printer management and hardware inventory.
• Desktop‑related duties, including troubleshooting, diagnostics, and system malfunction analysis.
• Work independently and with team members via ticketing system; prioritize tasks based on division management.

NOTE: This position does not perform significant networking or security specialist duties.

• Customer Service – Work with clients and customers to assess needs and resolve problems.
• Information Assurance – Knowledge of methods and procedures to protect information systems and data.
• Systems Integration – Knowledge of principles, methods, and procedures for installing, integrating, and optimizing information systems components.
• Technical Problem Solving – Troubleshoot, diagnose, analyze, and identify system malfunctions.

A combination of education and experience may include training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems; maintaining security software; and configuring network settings for workstations.

Working within the IT section offers the opportunity to develop the skills needed to become a proficient computer specialist. Training is available through state resources and partners to advance personal and professional development. Work schedules are generally flexible, with the opportunity for alternate schedules and teleworking.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aids or services, or alternative communication formats should call or  in Juneau or TTY:
Alaska Relay 711 or or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK . The State of Alaska is an equal opportunity employer.