Help Desk Representative

Calista Brice LLC

Regular

Why choose us?

Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture.

What does Calista Brice LLC do?

Calista Brice, LLC, a subsidiary of Calista Corporation, is a lifecycle construction group that offers construction services in every phase of the construction cycle. We are a fast-paced growing collective of subsidiary businesses that operate in the dynamic construction, engineering, environmental, logistic, and equipment industries.

What can you expect?

As the Help Desk Representative, you will work onsite in Fairbanks, AK and will provide technical support to end-users across the organization. You will have a passion for helping others, strong communication skills, and a desire to grow their IT career. This entry-level role is ideal for candidates with 3 to 6 months of hands-on experience and completed coursework in Microsoft Office (Word, Excel, Outlook, PowerPoint).

How will you do it?

* Provide first-level technical support to employees via phone, email, or in person

* Troubleshoot basic hardware, software, and network issues.

* Assist users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

* Log, track, and document help desk requests and resolutions using ticketing software.

* Escalate complex issues to higher-level IT staff as needed.

* Support user account setup, password resets, and basic system access needs.

* Provide excellent customer service and maintain a professional demeanor in all interactions.

* Assist with IT-related administrative tasks, as assigned.

* Work in a constant state of alertness and in a safe manner.

* Perform other duties as directed.

Supervisory Functions:

This position does not have supervisory responsibilities.

Knowledge, Skills & Abilities

* Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps.

* Familiarity with Windows operating systems and basic navigation.

* Awareness of basic IT concepts such as file management, network connectivity, and user permissions.

* Understanding of customer service principles and best practices.

* Introductory knowledge of help desk ticketing systems and workflow.

* Strong verbal and written communication skills to effectively explain technical concepts to non-technical users.

* Basic troubleshooting and problem-solving skills for software, hardware, and connectivity issues.

* Data entry and documentation skills using ticketing or case management systems.

* Time management and organizational skills to prioritize multiple support requests.

* Active listening and interpersonal skills to assess user needs quickly and accurately.

* Ability to remain calm and professional under pressure or when dealing with frustrated users.

* Ability to follow instructions, procedures, and protocols with accuracy and consistency.

* Ability to learn and adapt to new technologies and systems quickly.

* Ability to work independently and collaboratively within a team.

* Ability to maintain confidentiality and handle sensitive information appropriately.

* Basic knowledge of Active Directory, including user account management, password resets, group membership, and common directory functions related to end-user support.

Who is Calista Brice LLC looking for?

Minimum Qualifications:

* No prior experience required; however, 3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience is preferred.

* Ability to pass drug and background screening.

Preferred Qualifications:

* Completion of Microsoft Office coursework or certification (e.g., Word, Excel, Outlook) is preferred.

* Basic understanding of computer systems, mobile devices, and other tech tools is preferred.

* Strong communication and interpersonal skills is preferred.

* The ability to learn quickly and follow technical instructions is preferred.

* Familiarity with help desk ticketing systems (e.g., Zendesk, Service Now, or similar) is preferred.

* An interest in pursuing a career in IT support or systems administration is preferred.

Working Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Calista Brice's IT team has a fast-paced, multi-tasking, customer service-oriented office environment requiring a high degree of efficient and effective performance. Adaptability regarding schedule and task changes is necessary to accommodate changing priorities.

More reasons you will love working with Calista Brice LLC:

* Competitive wages and bonus programs - We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve…