Software Engineer II

GCI's Software Engineer II will apply principles and techniques of computer science, engineering, and mathematical analysis to design, develop, document, test, debug and support new and existing software systems and solutions that solve business problems and support the goals of the company.

• Design, develop, build and test applications, integrations, scripts, automations, and other software solutions that meet business objects and requirements, while adhering to the SDLC, security standards, development guidelines and best practices. Define system performance standards and KPIs.
• Properly and accurately estimate, track, and document all development efforts to all departmental and team standards and specification requirements. This might include, but is not limited to, detailed LOE estimates, technical specifications, flowcharts, architectural diagrams, administration instructions and end‑user manuals.
• Collaborate, as needed, with project managers, business analysts, other developers and other project resources during the scoping, requirements gathering and design phases of projects. Comply with all project plans throughout the development process.

• Provide exceptional customer, end-user, and stakeholder support always.
• Troubleshoot and debug solutions to resolve incidents and ongoing problems.
• Monitor systems performance and identify areas of improvement.
• Upgrade, reconfigure and improve solutions, as needed, to achieve high usability, reliability, availability, accuracy, and performance, and either reduce or eliminate technical debt.

• Accountability:
  Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Takes ownership and accountability of problems, facilitates finding a solution, involving other groups as necessary. Owns and manages priorities and individual tasks without direct supervision. Takes initiative and seeks out opportunities. Assesses and accepts risks and learns from mistakes.
• BASIC PRINCIPLES:
  Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Leads by example on all fronts.
• COLLABORATION:
  
  Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Builds and maintains effective working relationships with leadership, peers, customers, and vendors. Works to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
• COMMUNICATION:
  Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences including software diagramming such as UML. Decision making, problem solving, both technical and procedural. Ability to facilitate strategic and tactical discussion between business users and stakeholders, technical teams, and IT leadership. Takes initiative to initiate communication amongst teams, including remote team members.
• COMPLIANCE:
  Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• CUSTOMER FOCUS:
  Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provides a professional level of service to both external and internal customers.
• RELIABILITY:
  Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS:
  Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
• SAFETY & SECURITY:
  Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• General
  
  Skills:
  
  MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering…