IT Support Specialist

Summary:

the direction of the Director of Information Technology, the IT Support Specialist will provide system analysis and ongoing support of multi-service clinical and administrative software programs and applications, troubleshoot problems, provides software training services, support the daily interface between clinicians/medical and administrative support staff with process initiatives, and plans, coordinates, and implements projects on schedule. The IT Support Specialist communicates with peers and supervisors, speaks in front of groups, and assists with writing policies, procedures, and training materials.
Major Responsibilities:
1. Serve as the coordinator for all clinical and administrative programs and applications, consulting with the staff and outside organizations in customizing software and training individuals in the daily operation of these systems.
2. Supports EMR, Finance, HR, and administrative systems such as Cerner, NAV, Sage, and Records Management Systems.
3. Work with other staff responsible for a broad range of activities surrounding implementing a comprehensive, standardized, integrated healthcare information system.
4. Maintain knowledge of computer system technology and support others' knowledge of decision support tools, reporting methodologies, data design, and definitions.
5. Perform software application troubleshooting to diagnose system and data translation issues.
6. Analyze and test software functionality; identifies and resolve problems within the scope of authority.
7. Meet with end users and medical, administrative, and technical staff to analyze problems and develop technical solutions.
8. Coordinate resolution of software effectiveness issues
9. Periodically reviews each application's site parameters and local tables for accuracy and completeness.
10. Coordinate implementation of new software products.
11. Evaluates processes related to information flow; serves and liaison among various Chugachmiut teams concerning processes.
12. Assists and/or provides training on current software applications and new features.
13. Check applications for operating efficiency; identifies patterns in the problems reported and recommend programming, process, and training improvements.
14. Research new rules and regulations to update compliance guidelines and procedures.
15. Participate in coordination meetings to resolve issues.
16. Retrieves, reviews, and compiles data for reports as directed.
17. Reviews the patient database to monitor records and clarify and resolve discrepancies.
18. Complete special projects and other duties as assigned or required. Provide end-user support over the phone and in person.
19. Monitors and assures Provider Credentials are current.
20. Conforms to safety policies and general housekeeping practices.
21. Demonstrates sound work ethic, flexibility, and dedication to the position.
22. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co-workers.
23. Keeps customer service and the organization's mission in mind when interacting with all clients, co-workers, and others.
24. Expected to be prepared to start shift at the scheduled time, meet attendance standards, and work the hours necessary to perform the job's essential functions.
25. Employees are expected to embrace, support, and promote the core values of respect, integrity, trust, compassion, and quality, which align with Chugachmiut's Mission and Vision through their actions and interactions with all patients, staff, and others.
26. Conforms to Chugachmiut policies and HIPAA regulations.
27. Performs other duties as assigned or required.

Education Requirements:

• Bachelor's degree in IT, business, or equivalent combination of education and experience preferred.

• Four (4) years of technical support experience

• Experience working with the Alaska Native Tribal Healthcare System preferred.

• Experience in cross-culture settings preferred.

Hours of Work:
Hours of work are Monday to Friday, 8:30a.m. to 5:00 p.m., with one hour for lunch. Chugachmiut maintains a drug and alcohol and/non-smoking work environment.