Technical Support Center; TSC Supervisor

Join a dynamic, people‑first IT organization where youâll lead a talented Technical Support Center team and make a direct impact on the daily technology experience of a diverse university community. You will shape the future of IT support by driving innovative service delivery, improving processes, and influencing strategy across the department.

You will have the opportunity to mentor and grow a team of professionals, foster a culture of collaboration and inclusion, and champion exceptional customer service that truly makes a difference. This position also offers hands‑on involvement in meaningful projects, from optimizing service operations to implementing new technologies that support learning, research, and a greater student, faculty and staff experience.

If youâre passionate about leadership, continuous improvement, and creating positive user experiences, this role provides a rewarding opportunity to build relationships, develop talent, and help shape the direction of IT services in an environment that values collaboration and forward thinking.

The Technical Support Center (TSC) Supervisor is a key leadership role within the IT department. Responsibilities include managing day‑to‑day support operations, leading and developing a team of technicians, and ensuring high‑quality, customer‑focused IT services. The role drives strategic and operational performance by overseeing service delivery, projects, and service‑level outcomes while fostering strong partnerships across the organization.

• Bachelor's degree and 7 years progressively responsible experience in a relevant field (Information Technology or related), or an equivalent combination of training and experience.

This is a full‑time, exempt staff position with a competitive salary and a comprehensive benefits package, including retirement options, annual leave, 12 paid holidays each year, tuition waivers for employees and their families, and affordable medical, dental and vision coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 81, based on education and experience.

A valid driver's license and clean driving record in compliance with UA Safe Driving Criteria are required.

Applicants must be legally authorized to work in the United States without restriction. Applicants requiring visa sponsorship are not eligible.

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status.