Network and Telecommunications Specialist ; PCN

Network and Telecommunications Specialist 1 (PCN 044035) – Anchorage, AK.

Provide independent technical support services to State of Alaska employees at the Department of Environmental Conservation in Anchorage. Troubleshoot and resolve hardware, software, and network IT issues, track resolutions in a ticketing system. Plan, implement, maintain, and decommission servers to migrate to enterprise data solutions.

The Department of Environmental Conservation (DEC) aims to conserve, improve, and protect Alaska’s natural resources and environment, enhancing the well‑being of Alaskans. The DAS IT Support team works closely with divisions at DEC, OIT Telecom, Data Center, Strategy & Agency Services, and the State Security Office to keep departments operational and secure.

Dynamic, diverse, high‑performing team with flexible schedules and camaraderie across work sites. Opportunity to use technical expertise to serve skilled professionals dedicated to helping Alaskans. Learning opportunities in IT dynamics and cross‑unit support.

Ever‑changing environment with solid benefits (retirement, health insurance options, competitive salary) and a convenient office location with scenic walks, grocery stores, and restaurants nearby. Ample parking at no cost.

• Customer/Quality Focus: Anticipates, monitors, and meets customer needs, delivering high‑quality service.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, empathy, and politeness, developing effective relationships across diverse backgrounds.
• Technical Competence: Applies formal training or on‑the‑job experience to perform job tasks and evaluate technical information.
• Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.
• Technical Problem Solving: Troubleshoots, diagnoses, and identifies system malfunctions.

The ability to pass a background investigation, including fingerprinting, is required.

• Configuration Management – knowledge of planning, updating, and integrating information system components.
• Learning – uses efficient learning techniques to acquire and apply new knowledge and skills.
• Network Management – knowledge of operation, management, and maintenance of network and telecommunication systems.
• Technical Problem Solving – ability to troubleshoot, diagnose, analyze, and identify system malfunctions.
• Equivalent experience through training in computer science, information technology, computer engineering, or related field, or experience monitoring networks and providing technical support.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aids or services, or alternative communication formats, please call or  in Juneau or TTY:
Alaska Relay 711. The State of Alaska is an equal opportunity employer.

Avery Grossardt, Microcomputer/Network Specialist 21 –  – avery.grossardt

Phone  (Statewide toll‑free number);  (Juneau and out‑of‑state callers).