Sales Engineer

Position: Staff Sales Engineer
GCI's Staff Sales Engineer will provide technical expertise, consulting, and solutions design as an integral part of the complete customer lifecycle, including pre and post sales, project management, support, consultation, and advocacy. Act as the technical liaison between the customer and the organization, ensuring solutions are designed to meet client requirements while aligning with company standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Architecture Leadership & Technical Strategy

+ Provide strategic technical leadership for major accounts, influencing solution standards and supporting Program-level initiatives.

+ Shape technical vision, influence product strategy, and provide executive-level consulting.

+ Develop solution architectures, drive technical strategy, and ensure success metrics are met.

+ Lead architecture decisions for enterprise-scale opportunities within the current season.

+ Review technical presentations, refine designs based on customer feedback, and advise on advanced estimates.

+ Anticipate customer needs and propose scalable architectures that fit the applicable renewal season.

+ Define technical approach for strategic opportunities within the current sales cycle.

+ Align solution designs with organizational standards and capacity constraints for near-term execution.

+ Ensure designs meet performance, security, and compliance standards for near-term implementation.

+ Oversee technical reviews and approve solution architectures for high-impact projects.

+ Ensure technical strategies support OLA timelines and Variable Speed Model classifications.

+ Act as the authority on architecture for sales-driven initiatives, ensuring alignment with capacity planning.

+ Ensure all proposals and designs adhere to company and compliance standards and funding guidelines.

+ Provide strategic review and oversight of solution work produced by junior Sales Engineers within the assigned portfolio, ensuring design accuracy, feasibility, and alignment with architectural standards.

+ Function as an internal architectural advisor, guiding solutions direction and reducing the need for routine on-site work by empowering junior resources to conduct site-level assessments.

Sales Enablement & Mentorship

+ Act as the subject matter expert (SME) for technical standards.

+ Lead gate reviews to validate feasibility, confirm alignment, assess risk, and oversee compliance.

+ Develop technical sales tools and templates for proposals and gate reviews.

+ Train account teams on solution differentiators and technical compliance requirements.

+ Support strategic deal shaping by providing advanced technical insights for complex opportunities.

+ Mentor peers on best practices for design accuracy and customer engagement.

+ Provide portfolio‑level leadership by directing junior Sales Engineers, assigning work, and providing structured guidance, refinement, and feedback throughout the design process.

+ Serve as the escalation point for solution questions, helping junior resources interpret site findings, customer needs, and constraints.

+ Ensure consistent application of standards across the portfolio by reviewing junior engineers work products and developing their technical judgment.

Customer & Executive Engagement

+ Act as technical advocate during renewal seasons and/or complex opportunities, lead customer demos, and provide insights to Product Development teams

+ Provide technical consultation and respond to customer inquiries promptly and accurately.

+ Advise on strategic solution discussions with customer executives focused on near-term deployments.

+ Present technical roadmaps that align with customer objectives and GCI capabilities.

+ Support post-sales activities including onboarding, technical handoff, and resolution of design-related issues.

+ Build and maintain strong customer relationships through technical advocacy and solution alignment.

+ Represent the strategic architectural direction of GCI and ensure customer expectations align with long-term technical roadmaps and program objectives.

Product Support & Continuous Improvement

+ Collaborate with Product Development to integrate customer use cases and drive innovation across multiple domains.

+ Stay current with emerging technologies, telecommunications industry practices, and company systems, processes, product, and service offerings.

+ Maintain a strong understanding of the competitive landscape and market dynamics, including strengths, weaknesses, opportunities, and threats.

+ Provide feedback to Product Management and Program Engineering by capturing customer use cases, identifying opportunities, and assessing new technologies.

+ Contribute technical expertise and market awareness to product development initiatives.

+ Advocate for enhancements that improve scalability, compliance, and delivery speed.

+ Collaborate with internal teams to ensure product capabilities align with customer expectations.

+ Provide lessons learned from portfolio engagements and ensure they are…