Principal Service Engineer IS - Platform Developer​/Architect- ServiceNow- Hybrid

Description

Principal Service Engineer IS Service Now - Hybrid

As a Service Engineer on the Service Now team, you'll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise-scale services that empower caregivers. You'll help shape the Service Now vision and roadmap-bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high-performance solutions, you'll own problems end-to-end and drive them to lasting resolution.

You'll lead innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production-ready. If you thrive on troubleshooting complex issues, building scalable systems, and making a real impact on the caregiver experience, this is your opportunity to lead from the front.

Responsibilities include:

+ Own product strategy, roadmap, and development for Service Now

+ Define Architecture & Platform Strategy

+ Own Integration & Enterprise Architecture Patterns

+ Enable application lifecycle decisions (rationalization, modernization, retirement)

+ Collaborate with architects, developers, and operations teams using Agile/Scrum

+ Establish Platform Governance & Engineering Standards

+ Ensure Quality, Performance & Reliability while supporting delivery and continuous improvement

Providence supports Hybrid work for candidates who reside within 65 miles of an office location in:

+ Anchorage, Alaska

+ Renton, Seattle, or Redmond, Washington

+ Portland, Oregon

+ Irvine, California

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

+ Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or an equivalent combination of education and experience

+ 8+ years related experience

+ Strong experience in automation, specifically related to deployment, recovery, or other manual processes.

+ Strong experience with n-tier solutions.

+ Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).

+ Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.

+ Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.

+ Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

+ Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

Preferred Qualifications:

+ Service Now Certifications (CSA, CAD, EA)

+ Strong experience with Service Now CMDB and Application Portfolio Management

+ Solid understanding of CSDM and CI relationships

+ Experience as a Product Owner, Business Analyst

+ Agile/Scrum delivery experience

+ Strong stakeholder management and communication skills

+

Experience with Service Now integrations

Salary Range by

Location:

AK:
Anchorage:
Min: $68.33, Max: $116.36

California:
All Southern California - Except Bakersfield:
Min: $71.23, Max: $121.29

Oregon:
Portland Service Area:
Min: $68.33, Max: $116.36

Washington:
Western:
Min: $71.23, Max: $121.29

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and…