Field Services Technician

Here’s your chance to work with an industry leading IT team for the University of Alaska Anchorage. As you embark on this journey, you’ll have the amazing opportunity to work with some of the most amazing and influential students, staff and faculty while keeping their technology up and running. Work in a fast‑paced environment, learn new technologies and sharpen your Desktop and AV skills.

UAA IT Field Services is an onsite team that provides support in both the traditional desktop and the AV Services field. As a Field Services Technician, you will have the opportunity to work on a vast array of projects involving multiple IT units while providing amazing service to our university students, staff and faculty. Enjoy working in an environment that offers flexibility in scheduling and opportunities to expand your skills through training and application.

Our Field Services team prides itself on putting our customers first while maintaining a healthy culture of appreciation and growth.

To thrive in this role, an applicant should have at least three years of experience providing desktop, A/V, printing, networking, and software deployment support, along with strong troubleshooting and diagnostic skills. Success requires hands‑on experience supporting Windows 7/8/10/11, macOS, iPads, printers, and Microsoft Office applications, as well as the ability to quickly resolve technical issues while maintaining a high level of customer service.

The ideal candidate is a strong communicator who works effectively both independently and as part of a team, demonstrates a friendly and professional demeanor when assisting university customers, and is flexible enough to participate in occasional after‑hours support and on‑call rotations. An unrestricted Alaska driver’s license, or the ability to obtain one within 60 days of hire, is also essential.

Associates or Bachelors Degree is preferred.

Dell and Extron Controls Specialist certification, or the ability to obtain within one year is required.

The following certifications and/or knowledge/skills are preferred:

• A+ certification
• Extron AV Associate
• Experience with Microsoft Windows Server
• JAMF
• Service Center Configuration Manager (SCCM)

This is a full‑time, non‑exempt staff position complete with a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

A valid Alaska Driver's License and clean driving record in compliance with UA Safe Driving Criteria.

To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who currently or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at ua-ada.

The University of Alaska is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non‑discrimination against individuals on the basis of any legally protected status.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.