Systems Technician Ii

Job Overview

Position:
Systems Technician II.

Location:

Anchorage, AK 99503. Type:
Full Time. Shift: Day. Travel:
None.

Provides advanced user and systems support for IT services in a dynamic healthcare environment. Responsibilities include secondary help desk support, desktop OS standardization, automated software distribution, server and major application troubleshooting, vendor coordination, server administration, disaster recovery and system security.

• Act as secondary application support for users across company‑wide applications (Windows, Office, email, network scanning, printing, faxing, etc.).
• Accept and document technology support incidents using tracking software.
• Diagnose and resolve end‑user incidents; escalation as needed.
• Act as primary phone system administrator and troubleshoot mixed phone/server/network issues.
• Design and develop standard desktop/laptop builds and image deployment methods.
• Manage scripted software deployment and patch management systems for PC maintenance.
• Optionally design and maintain Remote Desktop Services (RDS) platforms for thin clients and/or remote access.
• Participate in data backup operations and disaster recovery plans.
• Advocate for vendor compliance with service level agreements.
• Manage server OS and major applications for optimal performance; assist in capacity planning.
• Optionally provide design and management for core server virtualization and centralized storage technologies.
• Set standards and document procedures for software patching, anti‑virus, user and group account management.
• Participate in on‑call rotation for emergency and priority support after normal business hours.
• Monitor and maintain service level targets in collaboration with the CIO.
• Maintain high levels of customer service and provide proactive user updates.

• Assist with corporate compliance efforts, including HIPAA/HITECH regulations.
• Provide input on project and strategy development and prioritization.
• Assist with IP network and information security management.
• Provide input on department project prioritization and budgets.

• Strong interpersonal and communication skills; able to train users and write basic documentation.
• Exceptional troubleshooting and problem‑solving, especially with limited information.
• Ability to prioritize work and manage multiple support tasks and technology projects.
• Proven ability to analyze business and technical problems and develop creative solutions.
• Desire to continually learn new technologies through training and experimentation.
• Awareness of evolving healthcare technology requirements and trends.
• Interpreting technical materials; attention to detail.
• Maintain up‑to‑date knowledge of IT security principles and regulatory requirements such as HIPAA and PCI.
• Availability for on‑call rotation and willingness to work unusual schedules for maintenance.

• Extensive Windows 7 technical and user support.
• Windows PC standardization, imaging, and mass deployment.
• Desktop, laptop, mobile device, printer, scanner and peripheral troubleshooting.
• Windows Server 2008R2 or higher administration;
  Active Directory, DNS, DHCP, file sharing, permissions, print services.
• Thin client and Windows Remote Desktop Services support.
• Command‑line scripting and Group Policy management.
• Local IP network troubleshooting; VLAN, basic IP routing; firewall and network security.
• Phone system (PBX) administration, especially SIP‑based VoIP.
• Cloud‑hosted applications support (e.g., Google Apps).
• Remote access platforms, VPN and SSL VPN support.
• Advanced Microsoft Office skills;
  Visio documentation.
• Videoconferencing services support (Skype, Life Time, Polycom).

• Regularly required to lift up to 50 lb.
• Must perform fine finger movements for small objects.
• Requires hearing, vision, touch, speech and deductive reasoning.
• Work performed in a healthcare clinic and office setting; tobacco‑free campus.

Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard…