Desktop Support Technician - Anchorage, AK

Desktop Support Technician

Providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications and associated hardware & software. Supports one or more departments to restore service and identify and correct core problems in line with contractual service level agreements (SLAs).

Schedule:

Wednesday to Saturday 8:30am to 5:30pm, 40-hour week (may vary to accommodate 4 days x 10‑hour coverage).

• Provide in‑person, phone, remote, and email support to users.
• Keep the ticketing system up to date with the status of all support requests.
• Keep the inventory system up to date with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts, email accounts, and necessary access for staff.
• Support end users in problem resolution for both Windows and Apple systems.
• Guide end users through troubleshooting procedures.
• Perform upgrades to hardware and software.
• Support printing and other peripheral computing devices.
• Performs set‑up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participate in identity and access management of various systems.
• Other IT support duties as assigned.

• 1–2 years of experience supporting onsite/remotely Microsoft Desktop software.
• 1–2 years of experience using a ticketing system.
• 1–2 years of experience with network protocols, server hardware, and configurations.
• Previous airport technical support preferred.
• Good verbal and written communication skills.

• Able to lift or push 20–50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools.

• Parking at location.
• Medical, dental/vision plan.
• Tools.

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. Diverse backgrounds are valued and succeed here.

ESP Global Services is an Equal Opportunity / affirmative action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.