Help Desk Technician

Position: Help Desk Technician I
** Overview*
* ** HELP DESK TECHNICIAN I (BHAK)*
* We are seeking an On-Site Tier I Help Desk Support Technician to provide technical support to end-users in Anchorage, AK. The successful candidate will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.

** Responsibilities*
* ** Essential functions will include:*
* + Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem

+ Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.

+ Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.

+ Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.

+ Assist other IT personnel with their job responsibilities as necessary.

+ Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.

+ Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.

+ Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

+ Provide scheduled after hours on-call support for customers.

+ Perform other duties as assigned.

** Qualifications*
* ** Educational &

Experience:

*
* + Associate's Degree in Management Information Systems, Computer Science, or related field. Experience may be substituted on a year-to-year basis. Degree may be in-progress.

** Certificates, Licenses, Registration Requirements:*
* + Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress.

+ We require that these qualifications be completed prior to one calendar year after being hired.

** Skills** :

+ Critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.

** Knowledge** :

+ Computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology

** Abilities** :

+ Oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering

Ability to sit/stand for prolonged periods of time; confined to workstation.

+ Ability to lift objects up to 50 lbs.

+ Prolonged use of video display terminals.

+ Reach/relocate items above shoulder.

** SECURITY CLEARANCE REQUIREMENTS:
** There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check. Due to the location of this work, US Citizenship is required. Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations.

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity posters here (https://(Use the "Apply for this Job" box below). EEOC Know Your Rights
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All candidates must apply online at  , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In…