Compliance Analyst, IT​/Tech

Position: 911 Compliance Analyst
* Candidates must work Alaska time zone business hours

GCI's 911 Compliance Analyst will be meaningful part of GCI's overall strategy. This role will champion compliance within the CTO Operations Service Assurance group.
Develop and Enforce policies, and processes to ensure successful routing of 911 and emergency calls within the company's network and to Public Safety Answering Points (PSAPs). Implement and Enforce policy, monitoring, reporting, and issue resolution. Position will be the primary point of contact for all departments, organizations and authorities dealing with telecom emergency & restoration services. Ensure that all services, processes, and systems comply with enterprise policies and legal requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

911 Reporting/PSAP's

+ Develop and Enforce policies, processes, and procedures to ensure successful routing of 911 and emergency calls within the company's network and to Public Safety Answering Points (PSAPs).

+ Work with Service Management Center to Identify, track and report FCC, 911 Issues &.  Communicate outage information internally and to relevant 911 agencies. Generate and distribute weekly reports to Senior Leadership on Project Pipeline, Issues, and Improvements. Collaborate with cross functional teams to update documentation needed to Identify, Respond, and Restore 911 Service Delivery.

+ Be the primary contact with PSAPs, the State Troopers and any other local and state agencies handling 911, Quarterly or Bi-Annual Audits. Coordinate request with 3rd party E911 service vendors. Be the liaison with 911 industry organizations including National Emergency Number Association (NENA), and Association of Public Safety Communications Officials International (APCO).

Service Assurance & Compliance

+ Maintain 911 Wireless Outage Calculator quarterly mandate from the FCC

+ Collaborate through technical, business, operational, and legal/ compliance questions as a subject matter expert for E911. Ensure E911 projects are completed per FCC & Regulatory time frames.

+ Support the TAC Compliance Filings i.e., NORS, PSAP, RCA & NOTAMs

+ Complete Engineering request forms for 911 Route change requests, mgmt. with Traffic Engineering group.

+ Manage 911 SharePoint/Cherwell updates when needed

COMPETENCIES:

+ ACCOUNTABILITY
- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.

+ BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.

+ COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.

+ COMMUNICATION
- Conveys thoughts and expresses ideas appropriately and professionally.

+ COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.

+ CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.

+ RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.

+ RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.

+ SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.

+ TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalents.

+ Demonstrated ability to access the FCC database and open and close tickets

+ Demonstrated ability to analyze complex challenging problems and situations leading to optimal solutions.

+ Excellent verbal and written communication required. Must be able to articulate information in presentation format in front of internal and external customers.

+ Must be able to perform in high stressful situations and deal with all levels of customer management.

+ Must be able to deal with conflict in a professional and courteous manner.

+ Position may require some travel.

Technical:

+ A high-level understanding of wireline, wireless, and broadband networks, within a telecommunication industry preferred.

+ Knowledgeable of federal, state, and local statutes governing the aggregation and delivery of 911 traffic to Public Safety Answering Points or the ability to gain such knowledge at an aggressive rate.

+ Demonstrated knowledge maintaining organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing organizational strategies.

+ Requires excellent professional and technical management knowledge and remain current in the industry by attending…