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Service Desk Analyst II - IT Support & Incident Triage
Job in
Anchorage, Anchorage Borough, Alaska, 99507, USA
Listed on 2026-07-20
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Jobtailor in Anchorage is seeking an experienced IT Service Desk professional to join a 24x7 Operations Center. You will handle first-line triage, incident resolution, and coordination of trouble tickets while delivering excellent customer service.
The role requires a degree in CS or related field, strong analytical skills, and familiarity with ITIL/ITSM practices. A current MCSA Windows Desktop certification is preferred, with emphasis on documentation and communication.
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