Compliance Analyst, IT​/Tech

Candidates must work Alaska time zone business hours

GCI's 911 Compliance Analyst will be a meaningful part of GCI’s overall strategy. This role will champion compliance within the CTO Operations Service Assurance group, developing and enforcing policies and processes to ensure successful routing of 911 and emergency calls within the company’s network and to Public Safety Answering Points (PSAPs). The analyst will implement policy, monitor, report, and resolve issues, serving as the primary point of contact for all departments, organizations, and authorities involved in telecom emergency and restoration services, ensuring all services, processes, and systems comply with enterprise policies and legal requirements.

• 911 Reporting/PSAPs
  • Develop and enforce policies, processes, and procedures to ensure successful routing of 911 and emergency calls within the company’s network and to PSAPs.
  • Work with Service Management Center to identify, track and report FCC and 911 issues; communicate outage information internally and to relevant 911 agencies; generate and distribute weekly reports to senior leadership on project pipeline, issues, and improvements; collaborate with cross‑functional teams to update documentation needed to identify, respond, and restore 911 service delivery.
  • Act as the primary contact with PSAPs, State Troopers, and other local and state agencies handling 911 during quarterly or bi‑annual audits; coordinate requests with 3rd‑party E911 service vendors; liaise with 911 industry organizations including NENA and APCO.
• Service Assurance & Compliance
  • Maintain 911 Wireless Outage Calculator quarterly mandate from the FCC.
  • Serve as subject‑matter expert for E911, collaborating on technical, business, operational, and legal/compliance questions; ensure E911 projects are completed within FCC and regulatory time frames.
  • Support TAC compliance filings such as NORS, PSAP, RCA, and NOTAMs.
  • Complete engineering request forms for 911 route change requests and manage them with the Traffic Engineering group.
  • Manage 911 SharePoint and Cherwell updates when needed.

• Accountability – Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Basic Principles – Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees.
• Collaboration – Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• Communication – Conveys thoughts and expresses ideas appropriately and professionally.
• Compliance – Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
• Customer Focus – Demonstrates commitment to service excellence; prioritizes customer satisfaction.
• Reliability – Consistently follows through on assigned tasks as expected; attends meetings, training, and other work obligations on time.
• Results – Uses job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
• Safety & Security – Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable security policies and procedures.
• Technical Proficiency – Proficient computer skills and MS Office knowledge to complete job duties effectively.
• Demonstrated ability to access the FCC database and open and close tickets.
• Demonstrated ability to analyze complex challenging problems and situations, leading to optimal solutions.
• Excellent verbal and written communication required; able to present information to internal and external customers.
• Ability to perform in high‑stress situations and deal with all levels of customer management.
• Ability to deal with conflict professionally and courteously.
• Position may require some travel.

• High‑level understanding of wireline, wireless, and broadband networks within a telecommunications industry.
• Knowledgeable of federal, state, and local statutes governing aggregation and delivery of 911 traffic to PSAPs; or ability to gain such knowledge at an…