IT Client Support Specialist ; PCN
Listed on 2026-07-24
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description
IT Client Support Specialist 3 (PCN 07-1732) located in Anchorage, AK. This position is in the General Government Unit (GGU) at a Range 18. The role may be relocated within Alaska where infrastructure allows.
What You Will Be DoingJoin our elite team as one of four technical support specialists reporting to the Division of Administrative Services. Provide operational support for DOL's extensive servers, infrastructure, networks, PCs, and hardware across 19 offices and diverse security zones. Deliver end‑user support through the IT Helpdesk queue and MESD ticketing system, manage IT equipment, and resolve hardware, software, and network issues for in‑house and third‑party applications.
WorkingEnvironment
Dynamic team of dedicated individuals providing customer service and technical support to DOLWD staff. Located at 3301 Eagle Street, Suite 201, Anchorage. Some travel within the state will be required. CJIS compliance in the future.
BenefitsIncident response, problem solving, system administration, remote support statewide on custom DOL applications. Collaborative environment with brainstorming daily.
Qualifications- Knowledge of computer hardware and software, including circuit boards, processors, chips, and applications.
- Technical competence gained through formal training or extensive on‑the‑job experience.
- Technical documentation skills – develop and maintain support procedures.
- Customer service: assess needs, provide information, resolve problems, satisfy expectations.
- Information assurance: protect systems and data for availability, authentication, confidentiality, integrity.
- Systems integration: install, integrate, and optimize IT system components.
- Technical problem solving: troubleshoot, diagnose, analyze, identify causes.
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities requiring accommodation or alternative communication formats may contact the Division of Personnel & Labor Relations.
Contact InformationJeremy Steele
IT Client Support Specialist 4
Phone:
jeremy.steele
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