IT Client Support Specialist ; PCN

IT Client Support Specialist 3

This recruitment is exempt from the Hiring Freeze (Administrative Order 358).

ATTENTION ALASKA RESIDENTS!

The Department of Labor and Workforce Development, Division of Administrative Services, is recruiting for an IT Client Support Specialist 3! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 18.

This position is located in Anchorage. However, this position may be relocated within Alaska with necessary approvals where infrastructure allows.

What You Will Be Doing:
Join our elite team as one of four technical support specialists reporting to the Department of Labor and Workforce Development's Administrative Services Division. You'll be at the forefront of providing operational support for DOL's extensive servers, infrastructure, networks, PCs, and hardware, spanning 19 offices and diverse security zones. Dive into exciting challenges, delivering top-tier end-user support through the DOL IT Helpdesk queue and MESD ticketing system, managing IT equipment, and resolving a variety of hardware, software, and network issues while supporting a wide range of in-house and third-party applications.

Our Mission, Values, and Culture:
The Department of Labor and Workforce Development is a dynamic department with diverse divisions. The Administrative Services Division contributes to the department's mission by providing efficient and effective administrative services in support of the department's programs. The IT Client Support Specialist 3 will provide technical support to most divisions within the department.

Benefits of Joining Our Team:
This is an exciting position with varied responsibilities, including incident response, problem solving and system administration. The incumbent must demonstrate the ability to solve technical problems quickly, provide exceptional customer service, thoroughly document user issues and resolutions in the ticket management system and provide remote support statewide on custom DOL applications. If you enjoy a challenge and working in a collaborative environment where brainstorming is a daily exercise, this is the perfect position for you.

The Working Environment You Can Expect:
We offer a dynamic team comprised of highly motivated, dedicated, forward-thinking individuals who strive to provide exceptional customer service and technical support to DOLWD staff. This position is located in Anchorage at the Department of Labor and Workforce Development building at 3301 Eagle Street, Suite 201, Anchorage, AK 99503. The building offers free parking and easy access to restaurants, retail shops, and a 15-acre park with grassy fields and paved walking paths.

This position requires some travel within the State. The position will require CJIS compliance in the future.

Who We Are Looking For:
We are interested in candidates who possess some or all of the following position specific competencies:

• Computers:
  Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
• Technical Competence:
  Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Technical Documentation:
  Knowledge of procedures for developing technical and operational support documentation.

Minimum Qualifications:

Any combination of education and/or experience that provides the applicant with competencies in:

• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Information Assurance:
  Knowledge of methods and procedures to protect information systems and data by ensuring their availability,…