Performance Management Engineer II

Job Description

GCI's Performance Management Engineer II will be responsible for proactive performance management and fault detection of all active network systems, business services, and service assurance elements for compliance with KPIs and SLAs. Proactively deliver end-to-end performance monitoring and provide optimal performance that meets user expectations. Ensure seamless collaboration between teams, tools, stakeholders, and processes through continuous feedback loops with engineers, product owners, and business analysts to monitor systems.

• Focus on service level agreements associated with proactive network monitoring, service level compliance, detecting problems and identifying trends.
• Gather and analyze performance metrics over time, forecast near term demands, identify over/underutilized resources and potential irregularities that may lead to failure or disruptions before service impact occurs.
• Identify trends in performance that may lead to failures to meet KPIs and/or SLAs, minimize future impacts, and identify internal service/systems/business owners responsible for problem resolution – escalating identified issues/potential issues as appropriate.
• Identify areas in the network that require Proactive Capacity management, develop solutions, and implement network improvements to those areas.
• Develop capacity forecasting skills and make recommendations on whether to proceed with carrier additions or utilize cell splitting to address capacity requirements.
• Use appropriate technology to improve processes and accuracy.

• Ensure all systems remain within performance compliance and identify over/under utilized resources.
• Proactively identify service quality degradations or disruptions before customer impact.
• Collect, trend, and map capacity and performance issues in network.
• Perform network capacity analysis, research, and resolution.

• Early in the phase, determine which performance tool related activities are required.
• Use technology to improve ticketing systems to support internal metrics, compliance with regulations, license, and ensuring accurate reporting.
• Use multiple data collection tools, devices, and techniques to gather network performance data then post processes and analyze the data.

This role is part of CTO focused on technology specialized expertise in HFC (Hybrid Fiber-Coaxial) network architecture and operations.

This Network Engineer role requires specialized expertise in HFC (Hybrid Fiber-Coaxial) network architecture and operations. The position is responsible for the design, implementation, Performance monitoring, optimization, and ongoing support of HFC-based access networks supporting broadband, video, and voice services.

• Optimize, review performance matrices engineer, and maintain HFC network infrastructure, including fiber distribution, coaxial plant, and RF components.
• Support DOCSIS-based broadband services, including capacity planning, node segmentation, and performance optimization.
• Analyze RF performance metrics (e.g., US/DS CER, SNR, MER, ingress, egress, return path noise) and implement corrective actions.
• Engineer and support CMTS / CCAP platforms, generate tickets on critical and major alarms, including configuration, provisioning, and troubleshooting.
• Collaborate with Network Operations, Construction, and Field Engineering teams to ensure plant integrity and service reliability.
• Lead or support network upgrades, expansions, and technology migrations (e.g., DOCSIS upgrades, node splits, plant optimization).
• Troubleshoot complex service-impacting issues across the HFC access network and coordinate resolution efforts.

• Demonstrated professional experience engineering HFC (Hybrid Fiber-Coaxial) networks in a cable or broadband environment.
• Strong working knowledge of DOCSIS standards, Comm Scope NXT, RF theory, and HFC plant design principles.
• Experience with CMTS/CCAP platforms and HFC monitoring and diagnostic tools.