Tech Support III

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Openings as of 8/5/2026

Tech Support III

• Date Posted:7/30/2026
• Location:
  
  INFORMATION TECHNOLOGY

ACE

230 days per year, 12 contract payments

8 hours per day

Full time, 1.0 FTE

ACE 8 , step H - S ($71,459 - $93,419), DOE

The Tech Support III position works closely with other Information Technology staff to provide technical support for Anchorage School District users regarding server, desktop operating system, and application issues. The Tech Support III position is the highest level of support in a three-tiered technical model responsible for handling the most advanced technology issues. These individuals are experts in their field and responsible for research and development of solutions to new or unknown issues.

The position has a retirement association with the Public Employees' Retirement System (PERS).

• An associate's degree with major emphasis in computer science, MIS, or a related field of study is required. Equivalent education, training, and experience may be considered in lieu of the degree requirement.
• Four years of progressively responsible experience in technical support and customer service associated with technical systems.
• Experience with Macintosh and Windows operating systems, applications, and hardware.
• A current Alaska driver's license and transportation to be used for district business.

• Experience with and in-depth knowledge of Anchorage School District locations, applications, technology infrastructure, and procedures.
• A+, Microsoft MCSE, Apple, or Cisco certification.
• Supervisory experience.
• Experience with server-based applications and data communications networks.
• Experience with scripting and automation.
• Knowledge of client management suites such Casper and Altiris, and relevant server processes for mass image deployment.
• Familiarity with IT Infrastructure Library (ITIL) concepts and practices.
• Extensive knowledge of and working ability with open directory and active directory.
• Project management skills and knowledge of project management software.
• Exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users.

• Performs as an enterprise application support lead at the IT Service Desk, overseeing the daily activity and routing of escalated tickets to appropriate groups for resolution.
• Coordinates multiple projects simultaneously, taking ownership of issues from start through to resolution and meeting objectives.
• Oversees the documentation and troubleshooting of desktop operating systems, user applications, and supported peripherals in both Macintosh and Windows environments.
• Oversees, develops, and approves training manuals and aids for applications.
• Documents and oversees the trainings for computer and application usage for peers and subordinates.
• Oversees the daily work of system, programming, and network staff on client-server based application deployment and troubleshooting.
• Documents and supports the application, network, and support staff in monitoring the application connectivity over the district network.
• Assigns and assists in the documentation of troubleshooting and service request procedures using ITIL guidelines.
• Oversees the daily monitoring and documentation of IT support ticket data collection, creation, and completion.
• Documents and assigns the tracking of tickets to completion and the maintaining of ticket data.
• Performs quality assurance checks on resolved tickets to ensure customer satisfaction.
• Creates, documents, develops, and maintains a definitive media library of current software and license data for the Information Technology Department.
• Documents and implements Operations Level Agreement (OLA) policies and procedures.
• Implements Service Level Agreement (SLA) policies and procedures.
• Documents and implements methods to…