Service DESK Technician; Information Center Consultant ) Range​/NON

Open to the general public and any current Municipal employee.

This is a non-represented position (no union affiliation) and is subject to the provisions of the Personnel Rules of the Municipality of Anchorage.

DEPARTMENT
:
Information Technology

HOURS OF WORK
:
Monday through Friday, 8:00am to 5:00pm

LOCATION
:
City Hall - 632 W 6th Ave, 4th Floor

Employees who are hired or rehired to any position shall be placed at the entrance pay step, and advancement from the entrance step to the maximum step within a pay grade shall be by successive steps.

To be considered for employment, applicants must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

This position is responsible for processing Information Technology incidents and service requests received via telephone, email, web, and in-person. Requests are documented, triaged, and either resolved at the Service Desk or escalated to another ITD resource as necessary. Provides technical advice, guidance and informal training to customers using hardware and software programs.

Troubleshoots and restores service by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.

Configures, installs, monitors, and maintains desktop software and hardware. Supports mobile workforce. Works in a team setting, sharing information and assisting others with calls.

Perform other duties as assigned.

High school diploma, GED, or equivalent and five (5) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

OR

Associate’s degree in Computer Science, or related field, and three (3) years of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

OR

Bachelor’s degree in Computer Science, or related field, and one (1) year of technical/professional MIS experience, working with clients on the resolution of computer problems and/or the configuration of hardware, software, and network facilities.

A valid State of Alaska Driver’s License with satisfactory driving record at time of hire.

Satisfactory Criminal Justice Information System (CJIS) background check within 30 days of hire.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://(Use the "Apply for this Job" box below). E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

If selected for hire, appointment in this position requires Criminal Justice Information System (CJIS) security clearance and access within thirty (30) days of hire. If the individual selected for this position fails to obtain these clearances and accesses within thirty (30) days of hire, he/she will be terminated.

If selected for hire, appointment in this position will be conditional based upon the submission of a current copy of the applicant's Alaska Driver's License, and a current (dated within 30 days from date requested) copy of his/her Department of Motor Vehicle driving record, including a driving record from previous states, if the Alaska Driver's License was first issued within one year prior to application, documenting an acceptable driving history.

The processing fee(s) are the responsibility of the selected applicant.

For information on acceptable driving history, please refer to MOA Driving Conviction Guidelines.

All required certifications and/or licenses must remain current for the duration of employment.

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031…