Service Delivery Provisioning Administrator II

GCI's Service Delivery Provisioning Administrator II will work closely with Delivery Engineers to build and deliver a variety of services across the company's network. Provide support for the execution of Engineering designs to build and troubleshoot services on thewireless data/IP and core network environment, MPLS, carrier ethernet and data/IP network systems, voice switch systems, and TDM/SONET networks.

• Provide delivery support for the company's core IP, MPLS, carrier Ethernet, Wireless Data/IP, switch voice, and TDM/SONET network systems in accordance with design criteria and quality goals.
• Execute designs and plans provided by Engineering detailing specific changes across the company's network.
• Work with various technical support, engineering, and internal business groups to develop and implement coordinated installation, upgrading, testing, and troubleshooting of new network elements and administering of multiple vendor systems.
• Closely review planned and unplanned changes to network infrastructure.
• Work service orders for circuit turn-up and change requests across IP/Ethernet, Voice switch and TDM/SONET networks.
• Work closely with Project Managers to complete needed tasks on variety of company initiatives for network growth
• Provide support for the turn-up various network elements to support network growth.
• Performed required SLA mandated testing for service delivery

• ACCOUNTABILITY
  - Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • Commitment to on-going skill development to assist in network optimization.
• BASIC PRINCIPLES
  - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles.
• COLLABORATION
  - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to work in a team environment on maintenance bridges with minimal supervision.
• COMMUNICATION
  - Conveys thoughts and expresses ideas appropriately and professionally.
  • Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
  • Ability to accurately read, write, and respond to routine business correspondence such as emails, chat messages, policies, procedures, reports.
  • Ability to accurately articulate technical information and activities.
  • Ability to effectively document procedures and technical processes.
• COMPLIANCE
  - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics.
• CUSTOMER FOCUS
  - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
  • Dedicated to continually improving the group’s ability to serve the customer.
• RELIABILITY
  - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS
  - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Demonstrated excellent multi-tasking, technical, problem-solving, and organizational skills.
  • Broad-based knowledge of and ability to maintain equipment typically found in Telecommunication Core networks.
  • Familiar with all test equipment common to a core central office.
  • Knowledge of telecommunication protocols, availability, redundancy, reliability monitoring, signaling, and testing.
  • Ability to work in stressful situations and maintain focus on proper troubleshooting and maintenance procedures.
  • Experience managing large network platforms.
  • Understanding of standard wide area concepts such as routing, multicasting, broadcasting, duplex and half duplex, reliability and testing, high availability, security, and standards.
  • Ability to install, configure, and support the company’s local area network (LAN), wide area network (WAN), and internet systems, or a segment of a network system.
  • Knowledge of IP Telephony and Multiprotocol Label Switching technology.
  • Experience with Remedy,…