AI Specialist - Alaska

Description

Position at Matson Navigation Company of Alaska, LLC

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

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The AI Specialist serves two complementary functions. First, and primarily, the role builds a deep understanding of terminal business processes, translates those processes into measurable KPIs that impact terminal operations, and sources and maps operational data into those KPIs to identify, prioritize, and measure AI opportunities. Second, the role drives organizational adoption of AI tools - in partnership with Matson’s IT and AI Acceleration teams - through training, coaching, process improvement, and governance.

This person serves as the primary on-site resource for AI education and guidance, supports business units in identifying AI opportunities, and helps employees maximize productivity through effective and responsible use of AI technologies. This is a dynamic role that requires someone adaptable to change who can pivot quickly to new priorities.

The ideal candidate combines strong analytical and data skills with a working knowledge of operational processes, and pairs that with the training, communication, and change-management skills needed to build a culture of innovation through responsible AI use.

• Terminal Operations Analytics and KPI Development
• Develop a deep working knowledge of terminal operating processes end-to-end, including vessel operations, yard planning, gate operations, equipment utilization and maintenance, and labor planning, sales, and finance.
• Translate operational processes into clearly defined, measurable KPIs that impact terminal performance (e.g., crane productivity, truck turn time, gate throughput, yard utilization, cost per lift).
• Identify, extract, and prepare data from operational source systems (terminal operating system, timekeeping, equipment/telematics, EDI) and unstructured sources (emails, documents, PDFs, reports).
• Map operational data into KPIs and build repeatable reporting that establishes baselines and tracks improvement over time.
• Partner with terminal leadership to validate KPI definitions, set targets, and use them to prioritize where AI is applied.
• Measure and report on business impact, efficiency gains, cost savings, and ROI resulting from AI initiatives.
• AI Strategy, Use Case Identification, and Process Improvement
• Identify operational and business processes that can benefit from AI, automation, and digital transformation.
• Collaborate with operational leaders to develop AI use cases that improve efficiency, quality, safety, and customer service.
• Evaluate AI tools and platforms (e.g., Microsoft Copilot, ChatGPT, Claude, Power Platform AI capabilities).
• Build or support AI-enabled workflows that streamline processes, automate repetitive tasks, and eliminate inefficiencies.
• Assist operational teams in documenting best practices and standard work procedures using AI tools.
• Recommend AI adoption strategies, best practices, and governance standards aligned with organizational goals.
• Training, Enablement, and User Support
• Design and deliver AI training programs, workshops, webinars, and hands-on learning sessions.
• Provide one-on-one coaching and group support; help employees improve prompting skills and AI…